MotoHouston.com MotoHouston.com
Register Members List Member Map Calendar Garage Forum Home Mark Forums Read

Go Back   MotoHouston.com > General Discussion > General Discussion (Moto Related)
Forgot info?

Welcome to MotoHouston.com! You are currently viewing our forums as a guest which gives you limited access to the community. By joining our free community you will have access to great discounts from our sponsors, the ability to post topics, communicate privately with other members, respond to polls, upload content, free email, classifieds, and access many other special features. Registration is fast, simple and absolutely free, join our community!

Register Today!

If you have any problems with the registration process or your account login, please contact us.


Advertisement

Reply
Share This Thread: 
Subscribe to this Thread Thread Tools
Old 06-17-2019, 09:26 PM   #1
TriumphLovnGal
Member
 
Join Date: Mar 2015
Feedback Rating: (0)
Posts: 11

Experience: 10+ years
Trackdays: 4

Bike(s):
Triumph Bonneville, 2014
Kawasaki Super Sherpa








Shoei & Revzilla Warning

This was an exceptionally hard lesson to learn. According to both Shoei and Revzilla, when you purchase your helmet on sale, it has been discounted to "reflect the shorter lifespan of the helmet ."

I have numerous Shoei helmets and have always considered myself brand-loyal to Shoei. That is a thing of the past. In 2015 I purchased an expensive Shoei Hornet on Revzilla, just put on sale.

In the middle of a seven-day trip, my visor blew off. I tried unsuccessfully to locate it. I mistakenly thought that if I contacted Shoei that they would direct me as to how to get a replacement visor. One I would have certainly paid for myself. Instead, they said this is "something to bring up with your dealer and is not a Shoei issue." Shoei provides a 7 year warranty from the date of manufacture or 5 years from purchase, whichever is sooner. However, the sticker in the helmet says 071113. According to Shoei, that means it was produced on November 13, 2007.

This is crazy, right? So I reached out to Revzilla as Shoei is stating that Revzilla sold me an "old" helmet with no warranty, and their response? We "side with Shoei."

I have been riding for many years and have never purchased anything but a Shoei. I don't know what they gained through their response to my question about a replacement visor, but I do know that they lost a customer - permanently.

The lesson - check that sticker in the helmet as soon as it arrives. Your "good deal" could be just an expired helmet.
TriumphLovnGal is offline   Reply With Quote
Liked this post:
Similar Topics
Thread Thread Starter Forum Replies Last Post
Schuberth C3 Pro is 40% off at Revzilla MaxGs General Discussion (Moto Related) 17 02-03-2017 03:20 PM
Cycle Gear buying Revzilla Rod General Discussion (Moto Related) 29 02-16-2016 09:02 AM
Revzilla and Cycle Gear to Join Forces NewsBot Industry News 0 02-11-2016 04:00 PM
Lots of gear! HD/SHOEI-X11 HELMET/ALPINESTAR/SHOEI CASE/SHOEI BACKPACK/ETC badman Motorcycle Gear 20 02-27-2011 11:07 AM
RevZilla Best Selling Textile (M) H4nn1 Motorcycle Gear 3 01-15-2011 07:53 PM
Advertisement
Old 06-18-2019, 04:39 PM   #2
Kenneth
Elizabeth Rocks!
 
Kenneth's Avatar
 
Join Date: May 2016
Location: SW Houston
Feedback Rating: (0)
Posts: 411

Experience: 10+ years
Trackdays: 2

Bike(s):
'19 Tuono Factory
'18 Tuono RR (sold)
'15 Street Triple R (sold)
'15 FZ6R (terrible bike) (sold)
'90 Katana 750 (sold)






That really sucks about the helmet. i hope you can find a replacement visor and parts online. I do know that all helmets have a shelf life though and as the age they lose the ability to protect like they did when they are new. I think most tracks have separate requirements regarding how old a helmet can be for use, although they are not all rigorous about checking. Wish you luck and I encourage you to think carefully about a replacement as your safety is the most important thing. Might be better off with a less expensive brand as you could replace it more often but I know everything is a step down from Shoie quality (even my carbon Fiber Modular, $800.00 AGV, while awesome and super light, is nowhere near Shoie build quality, but I do love it.
__________________
videos of riding with Motohouston https://m.youtube.com/channel/UC-CHfwPJGiZOD-OXufXDu0Q
Kenneth is offline   Reply With Quote
Old 06-18-2019, 11:13 PM   #3
Tiller
#463
 
Tiller's Avatar
 
Join Date: Feb 2011
Location: Houston
Feedback Rating: (0)
Posts: 923

Experience: 10+ years
Trackdays: 10+

Bike(s):
00 TL1000R
03 RC51
81 GS1100E
05 RM125
11 Ninja 250R






If you paid with a credit card, I'd open a dispute.
Tiller is offline   Reply With Quote
Old 06-19-2019, 08:51 AM   #4
Kevin7909
Senior Member
 
Join Date: Dec 2014
Feedback Rating: (0)
Posts: 241












I don't really see your issue with shoei. The visor blew off so it isn't covered under warranty. You stated that you would happily pay for one. It seems that you are upset because shoei told you to go to a dealer. This is very common practice.

You called revzilla and they said they side with shoei. But sided with them on what? That your visor isn't covered under warranty? That's fair since losing a visor isn't a warranty item. Or that you should contact a dealer? That's also fair.

I understand you being upset because *revzilla* sold you an old helmet and it appears they didn't state it was an older helmet with no warranty. But the warranty info from shoei according to your post is clear. So perhaps you're upset with the wrong company.

It seems that if shoei gave you the correct date and revzilla sold you an out of date helmet there might be recourse with a CC company, but I'm not sure how that works with safety gear. If you contact your CC company please let us know what happens.
Kevin7909 is offline   Reply With Quote
Reply


Thread Tools

Advertisement


All times are GMT -6. The time now is 06:41 AM.


MotoHouston.com is not responsible for the content posted by users.
Privacy Policy