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Old 04-19-2009, 03:42 PM   #1
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45 N Cyclegear service.

WTF has happened to that store? shittiest service ever, I remember some time ago when they were the friendliest people around, now the last two times I've been there, people seem not to care if they sell anything or not.
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Old 04-19-2009, 03:53 PM   #2
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Old 04-19-2009, 04:16 PM   #3
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Its the no pressure sales technique.

If I was making minimum wage, no benefits and no possibility for advancement it may effect my working attitude.
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Old 04-19-2009, 04:23 PM   #4
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i agree that place sucks . i drive extremely out of my way to go to the one off of 59 i want to go to cyclegear... i have been there a handful of time and called checking for products and they are straight up , the ones at the cycle gear on 59 are pretty helpful but the one on 45 should be closed down!!!
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Old 04-19-2009, 04:25 PM   #5
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the one on 45 once told me they cant order parts and the same day i had the one on 59 do it for me. a bunch of no talent clowns i tell you....
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Old 04-19-2009, 04:26 PM   #6
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Keep in mind those folks are assisting people in fitting helmets and gear.

That's more important then the actual bike in my opinion.
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Old 04-19-2009, 04:55 PM   #7
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I have had the same experience, I would also go out of the way to the 59 store if needing something from them. Great service the times i have been in that store.
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Old 04-19-2009, 05:06 PM   #8
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Has anyone filed a complaint? If the higher ups that be knew about the opinions maybe things will be watched a little closer. Just an idea. I wouldn't mind emailing corporate(are there more then just two?)

VS condemning the store we can at least let them know we are unsatisfied. My only experience is having to wait for a cashier(or everyone is in the back watching a tv) and them not having common parts/gear etc.
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Old 04-19-2009, 07:48 PM   #9
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I was in there today. I had 3 differant people try to help me. I even told one of them one of the items i was looking for and they went and got it off the shelf for me while i was looking for something else..
I thought the service was good.
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Old 04-19-2009, 07:54 PM   #10
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Old 04-19-2009, 08:24 PM   #11
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Would have to agree. We have purchased two helmets from them, and both have not fit right (new riders, didn't know how a helmet should fit). Have had to take them to 59S to get the right ones from them.

If its something pricey or that I need help with, I go out of my way and go to 59S instead.

To say the least, we have gotten kicked out of that store because it was 5 minutes to closing time, as compared to the one on 59S where they have stayed opened waiting for us to go pick up the merchandise,because of traffic.
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Old 04-19-2009, 08:36 PM   #12
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Shame. I only been to the 45N store once to pickup a transfer due to S not having the size I needed. I shop at the 45S store regularly and the staff their is very friendly and helpful.
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Old 04-19-2009, 09:28 PM   #13
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oh man, i have only been to the 59 cycle gear a few times, and even though its smaller that location is 10 times better than the 45 store. the last few times i have been there resulted in me walking out with no purchase and feeling like time was totally wasted.
that location is perfect for you to try on gear before you get it off of ebay
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Old 04-19-2009, 11:08 PM   #14
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Quote:
Originally Posted by CaligoneTx View Post
If I was making minimum wage, no benefits and no possibility for advancement it may effect my working attitude.
I was under the impression that CycleGear is owner-operator franchise. I guess I was wrong, but I distinctly remember that was one the reasons I started to go there...
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Old 04-20-2009, 08:58 AM   #15
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I have had very mixed service there. I am happy with the helmet that they helped me pick out, but they did drop the ball when I when I came back to order it and they had to have it transfered from another store. Took 3 weeks before they could find out what happened to it. But when I had a problem with it 3 months later they gave me a brand new one without a hassle. So eh?
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Old 04-20-2009, 09:02 AM   #16
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I have never had an issues there. Except that every fkn time I have to give them all my information again cuz they cant find me in the computer.
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Old 04-20-2009, 09:16 AM   #17
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Every business operating in that area of the world has for employees. Its not just cycle gear. I'd just avoid shopping at any business establishment within a 5 mile radious of West Rd and I-45.
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Old 04-20-2009, 09:22 AM   #18
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few time i have been there

i have had mixed reviews..sometimes they have the right people. they ask what you ride first to start a conversation. then they ask what your looking for...but sometimes it looks like they have no interest in you whatsoever probably because your there with your kids or you drive up in a cage

this saturday went to buy my wife a helmet because she wants to learn to ride...so the family went..i got little attention...they had almost no pink helmets LOL..went to two wheels toys...they were great...had like 4 different pink or girly helmets and and had a good time...
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Old 04-20-2009, 09:27 AM   #19
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I will say Cycle Gear, along with nearly any other shop I have been to in Houston has for selection for women.

My ol lady bitched cause they only think she could find WAS pink.
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Old 04-20-2009, 09:51 AM   #20
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Quote:
Originally Posted by hotcknstrips View Post
WTF has happened to that store? shittiest service ever, I remember some time ago when they were the friendliest people around, now the last two times I've been there, people seem not to care if they sell anything or not.
+1, that used to be a good place a few years ago. i went there a few weeks ago for the first time in years and wasn't really impressed. the only thing that's good about cycle gear is the fact that they are open on sundays
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