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Old 02-12-2009, 11:25 PM   #1
Yamawhore
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Katy Yamaha.

So I noticed that my bike has been hesitating taking off from a stop. Bogging if you will. I take it in to the dealership just because its under warranty. I tell the service guy that it has been bogging off the start. He goes, "ok" so I toss him the keys. Next thing I know, he speeds off with my bike, revving the out of it while I was talking to the salesperson. Comes back like 2 mins later saying, "it's normal for a 600 to hesitate off the line. Once you get to like 4,000rpm it goes."
I look at him like . I explained that I understood its a 600 and its not going to be a torque king and that it's been hesitating taking off. Could be a bad spark plug or battery? . He goes on saying its normal for 600s.

In summary, the sales and management is great but the service department SUX !

I'll give Patrick a call tomorrow.

Last edited by Yamawhore; 02-12-2009 at 11:28 PM.
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Old 02-12-2009, 11:37 PM   #2
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tall, skinny, white guy?
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Old 02-12-2009, 11:39 PM   #3
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Yes.
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Old 02-12-2009, 11:44 PM   #4
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If that's brandon, he knows what he's talking about, but i can't speak for any body else there...Brandon has been my machanic since 06, i never had any doubt in him at all..but sorry for your disappointment. my r1 is there too.
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Old 02-13-2009, 12:00 AM   #5
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I beg to differ... How can you say nothing is wrong without troubleshooting. i.e. Check battery and/or spark plugs. I guess since it was end of the day, no one wants to work.
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Old 02-13-2009, 12:44 AM   #6
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Anyhow..
It was handled very unprofessionally and I DO NOT recommend taking your bike there for service.
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Old 02-13-2009, 12:48 AM   #7
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I rolled up there with my buddy who needed some parts for his newly acquired 50th anniversary R6, real simple parts too, mind you (fairing stays, bar ends) and to get fitted for a helmet. The first guy at the parts counter didn't know shiyat, and said we had to wait for some other guy, and then when the second guy showed up, he couldn't give my boy any info either. Acquiring the fairing stays and a few key blanks (yeah, we had to get blanks cuz they couldn't cut the keys there even though they supposedly have a cutter) took an act of Congress. All-together seemed like a very unmotivated, untrained staff. Good luck to them, cuz I know there's Wild West practically next door - and although I haven't done a ton of business there - the service dept had me in and out (inspection) reasonably fast, and the parts guy ... Roel? I think, found some very hard to find parts for me, without grumbling about it. Pleasant enough experience.

As a side note, almost 30 minutes there, never approached by even a single sales-person (and with a showroom full of bikes, you'd think that'd be different)

I dunno, maybe they just wanna be a museum instead of a dealership cuz that seems like the approach they're taking.
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Old 02-13-2009, 12:58 AM   #8
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Quote:
Originally Posted by Yamawhore View Post
So I noticed that my bike has been hesitating taking off from a stop. Bogging if you will. I take it in to the dealership just because its under warranty. I tell the service guy that it has been bogging off the start. He goes, "ok" so I toss him the keys. Next thing I know, he speeds off with my bike, revving the out of it while I was talking to the salesperson. Comes back like 2 mins later saying, "it's normal for a 600 to hesitate off the line. Once you get to like 4,000rpm it goes."
I look at him like . I explained that I understood its a 600 and its not going to be a torque king and that it's been hesitating taking off. Could be a bad spark plug or battery? . He goes on saying its normal for 600s.

In summary, the sales and management is great but the service department SUX !

I'll give Patrick a call tomorrow.
he speeds off with my bike, revving the out of it ?
How dare him ride a sportbike like it's suposed to be ridden ! Keep us posted on whats wrong w/the bike though .
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Old 02-13-2009, 01:05 AM   #9
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So I can take your brand new bike and rag it out. You'll be ok with it?
Sweet!
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Old 02-13-2009, 01:08 AM   #10
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Yeah,sure...... thats why the invented rev. limiters !

oh &
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Last edited by ANTISOCIAL; 02-13-2009 at 01:11 AM.
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Old 02-13-2009, 01:11 AM   #11
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Dont know about you.
I'd rather "break-in" per manual.
It wasnt even the "test run" that upset me.
It was the fact that he didnt take the time to troubleshoot the problem.
Blew me off like I'm some punk kid.
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Old 02-13-2009, 01:14 AM   #12
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Dont know about you.
I'd rather "break-in" per manual.

To each their own.
Let me ride your bike i'll tell ya if it's bogging . Oh & for the break-in period , many will say to ride it & don't baby it .
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Old 02-13-2009, 01:17 AM   #13
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Let me ride your bike i'll tell ya if it's bogging . Oh & for the break-in period , many will say to ride it & don't baby it .
And many will say break-in as the manual says.

Oh &
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Old 02-13-2009, 01:18 AM   #14
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I do see where your coming from though . Maybe a little more effort on their part . i.e. taking the time to inspect & check the bike over .




oh and your gesture . maybe you should keep it under 3,000 rpm's for a few years "you know" for the break in period .
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Old 02-13-2009, 01:22 AM   #15
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I've heard many say "Break it in like you're going to ride it"........

My personal opinion is break it in properly though, according to manual (as much as possible anyways - cuz we all know no one follows that shyt!)
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Old 02-13-2009, 01:22 AM   #16
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I do see where your coming from though . Maybe a little more effort on their part . i.e. taking the time to inspect & check the bike over .
Yes sir.
I bought two bikes from them. Least they can do is take 15-30 mins to troubleshoot the problem. And if I'm wrong, good. At least you took the time to verify nothing is wrong.
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Old 02-13-2009, 01:30 AM   #17
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oh and your gesture . maybe you should keep it under 3,000 rpm's for a few years "you know" for the break in period .
We got a comedian in here.

Anyhow. Patrick should know the answers.
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Old 02-13-2009, 04:10 AM   #18
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Was looking forward to using this dealer for my valve service soon. :(
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Old 02-13-2009, 09:47 AM   #19
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Yamawhore has a point, not only should they troubleshoot his problem but they should also take the time to double check anything else that may be wrong with it, make recommendations for preventive maintenance...etc..you do make money on selling new parts and labor services...not to mention a huge safety measure is to having a mechanically sound bike...

I've taken my bike to brandon also for an oil change...in & out quick....but nothing was said...i was expecting to hear...may consider some new tires soon...break fluids a little dirty, may consider flushing it next time you come in, chains looks good....etc.

Took my bike to javi, for a nail in my tire....dude opened his shop on a sunday to fix it...went ahead and bought a new tire from him...and he pretty much told me all of the above.....hahaha.....great service over there for sure!
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Old 02-13-2009, 08:46 PM   #20
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Quote:
Originally Posted by cj_sandman View Post
I rolled up there with my buddy who needed some parts for his newly acquired 50th anniversary R6, real simple parts too, mind you (fairing stays, bar ends) and to get fitted for a helmet. The first guy at the parts counter didn't know shiyat, and said we had to wait for some other guy, and then when the second guy showed up, he couldn't give my boy any info either. Acquiring the fairing stays and a few key blanks (yeah, we had to get blanks cuz they couldn't cut the keys there even though they supposedly have a cutter) took an act of Congress. All-together seemed like a very unmotivated, untrained staff. Good luck to them, cuz I know there's Wild West practically next door - and although I haven't done a ton of business there - the service dept had me in and out (inspection) reasonably fast, and the parts guy ... Roel? I think, found some very hard to find parts for me, without grumbling about it. Pleasant enough experience.

As a side note, almost 30 minutes there, never approached by even a single sales-person (and with a showroom full of bikes, you'd think that'd be different)

I dunno, maybe they just wanna be a museum instead of a dealership cuz that seems like the approach they're taking.
ok they are a new store and if they don't have a key cutter ur just gonna bag on them maybe you have never worked at a bike shop b4, and it a new one at that so give them a break i know those guys up there and they have always treated me and my friend great maybe its the way you come off to people, you kinda sound like a er to me and i have never meet you. and good luck with wild west honda haha
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