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Old 09-26-2008, 06:14 PM   #1
Buck Beasley
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Chickenhawk service excellence

So if you are looking for warmers and not sure what to get, read this and know what customer support is.

I sent my Poleposition warmer in for a new switch the week before Ike blew in. I had a voice mail from Kevin in tech support that I didn't get until a few days later. Well I finally got around to sending him an email about the status of my warmer and had no sooner pressed send than the doorbell rang and the UPS man handed me a box from Chickenhawk. Happy to see my warmer back as the DMPs were getting a bit tiresome and just don't heat like the Hawks. Even happier to see the note Kevin had written.........

"Buck - I had called and quickly realized that you had more pressing things than tirewarmers. I've taken a few trips to the gulf since Katrina and know that it's all the little things that helped people move on. Hope you and your family are well.

Kevin"

My reciept read .....

Replace power cord.........................................35.00
Replace threee temp switch...............................30.00
Freight........................................... ................11.00
One time shop discount....................................-76.00
----------------------------------------------------------------
Total .................................................. ...........$0.00

That is why I have always prefered the Chickenhawk brand. Class act people with unparalled service and support. A product that performs above all others everytime. (unless you wrap the cord around your rear sprocket) I have run these for 4 seasons and the cord got chewed when I loaned them out. CHICKEN HAWK for the win, hard to find that kind of compassion in the corporate profit driven world these days. My hats off to them.
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Old 09-26-2008, 06:18 PM   #2
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amazing....i will be looking for warmers soon, thanks for the info buck. it's nice to see there are at least a few companies out there that still care about their customers.
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Old 09-26-2008, 09:13 PM   #3
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+1

I've had nothing but positive things to say about Chickenhawk as a company. I've known the owner now for a couple of years and he is a top notch person.

Buck,
I hope all is going well for you guys down south.
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Old 09-26-2008, 09:36 PM   #4
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Quote:
Originally Posted by Buck Beasley View Post
So if you are looking for warmers and not sure what to get, read this and know what customer support is.

I sent my Poleposition warmer in for a new switch the week before Ike blew in. I had a voice mail from Kevin in tech support that I didn't get until a few days later. Well I finally got around to sending him an email about the status of my warmer and had no sooner pressed send than the doorbell rang and the UPS man handed me a box from Chickenhawk. Happy to see my warmer back as the DMPs were getting a bit tiresome and just don't heat like the Hawks. Even happier to see the note Kevin had written.........

"Buck - I had called and quickly realized that you had more pressing things than tirewarmers. I've taken a few trips to the gulf since Katrina and know that it's all the little things that helped people move on. Hope you and your family are well.

Kevin"

My reciept read .....

Replace power cord.........................................35.00
Replace threee temp switch...............................30.00
Freight........................................... ................11.00
One time shop discount....................................-76.00
----------------------------------------------------------------
Total .................................................. ...........$0.00

That is why I have always prefered the Chickenhawk brand. Class act people with unparalled service and support. A product that performs above all others everytime. (unless you wrap the cord around your rear sprocket) I have run these for 4 seasons and the cord got chewed when I loaned them out. CHICKEN HAWK for the win, hard to find that kind of compassion in the corporate profit driven world these days. My hats off to them.
Or, it might be who you are. Did you ever think of that? I love chicken hawks, don't get me wrong. But, jus sayin.
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Old 09-26-2008, 09:47 PM   #5
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I had bad experience with suzuka. Now, I have a single temp hawk and hopefully they will treat me as well as you, Buck, when I need service.
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Old 09-26-2008, 09:54 PM   #6
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Quote:
Originally Posted by gunshotwound View Post
Or, it might be who you are. Did you ever think of that? I love chicken hawks, don't get me wrong. But, jus sayin.
No offense to Buck, but I doubt they even know who he is and what he does. They treat everyone with the same level of service.
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Old 09-26-2008, 09:56 PM   #7
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Cool

Quote:
Originally Posted by kawi jm View Post
No offense to Buck, but I doubt they even know who he is and what he does. They treat everyone with the same level of service.
Really, ok, just a thought.
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Old 09-26-2008, 11:34 PM   #8
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Quote:
Originally Posted by gunshotwound View Post
Or, it might be who you are. Did you ever think of that? I love chicken hawks, don't get me wrong. But, jus sayin.
As John said.who exactly am I?? An over 40 expert mostly ex-racer? I believe it's a bit of Karma. You get what you put out there, and they guys at CH are top notch in customer service and care.

And John weren't you hawkin' Suzukas last week?
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Old 09-27-2008, 02:23 PM   #9
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Quote:
Originally Posted by Buck Beasley View Post

And John weren't you hawkin' Suzukas last week?
Since Chickenhawk now distributes Suzuka in the USA, I also sell the Suzukas along side the Chickenhawk. Is that what you mean?
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Old 09-27-2008, 02:27 PM   #10
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Glad to see the good stuff in stock local!!
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Old 09-27-2008, 08:24 PM   #11
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That's bad , Buck. I'm thinking about warmers right now, and this might be the persuasion to go with the 'hawks. Thanks, bud.
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