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Old 07-11-2008, 12:32 PM   #61
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Quote:
Originally Posted by cdill35 View Post
How about this....

Salesman: "How are you doing today sir? Is there anything I can help you with?"

Customer: "No thanks, I am actually just looking around at the moment."

:
thats how alot of conversations started w/ people i sold cars too.

why be there if your not interested in buying?
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Old 07-11-2008, 12:41 PM   #62
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Originally Posted by RACER X View Post
thats how alot of conversations started w/ people i sold cars too.

why be there if your not interested in buying?
does it really matter? it doesn't take much effort to at least ask the customer if he/she needs assistance. And if they are just browsing, then perhaps they may wish to purchase in the near future, but were just browsing that day. You make it seem as if every person who walks into a store must buy something.
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Old 07-11-2008, 12:45 PM   #63
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Quote:
Originally Posted by ccalvin View Post
does it really matter? it doesn't take much effort to at least ask the customer if he/she needs assistance. And if they are just browsing, then perhaps they may wish to purchase in the near future, but were just browsing that day. You make it seem as if every person who walks into a store must buy something.
Hey what's up Calvin? See I read that differently. I thought he was agreeing with Cdill, and was pointing out that that was a good way to engage a customer. You both agree the customer wants to buy something even if it is in the future.
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Old 07-11-2008, 12:50 PM   #64
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Hey what's up Calvin? See I read that differently. I thought he was agreeing with Cdill, and was pointing out that that was a good way to engage a customer. You both agree the customer wants to buy something even if it is in the future.
whats up!

hmmm maybe i misread. Im reading it as: since he was a salesman prior, that he had witnessed many a conversation like that and was annoyed at the fact a customer would come to the store just to browse and not buy as denoted by his quote:

Quote:
Originally Posted by RACER X
why be there if your not interested in buying?
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Old 07-11-2008, 12:51 PM   #65
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Quote:
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does it really matter? it doesn't take much effort to at least ask the customer if he/she needs assistance. And if they are just browsing, then perhaps they may wish to purchase in the near future, but were just browsing that day. You make it seem as if every person who walks into a store must buy something.
and thats what seperates a salesman from an order taker.

Quote:
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whats up!

hmmm maybe i misread. Im reading it as: since he was a salesman prior, that he had witnessed many a conversation like that and was annoyed at the fact a customer would come to the store just to browse and not buy as denoted by his quote:
be realistic, you've read all the mags about "said product" you know about the competion of the product, your there for somebody to sell you on it. and if the right price came along you'd buy. salesmans make that happen.
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Old 07-11-2008, 12:53 PM   #66
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and thats what seperates a salesman from an order taker.
haha well yes I can understand frustration, but personally, if I'm befriended by a salesman and is still helpful regardless that I did not purchase, I will tend to go back in the future or recommend the salesman to others. I don't know maybe its just me
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Old 07-11-2008, 12:55 PM   #67
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and thats what seperates a salesman from an order taker.



be realistic, you've read all the mags about "said product" you know about the competion of the product, your there for somebody to sell you on it. and if the right price came along you'd buy. salesmans make that happen.
true. but what harm is the buyer doing by just browsing and not buying? if he decides that he does not need assistance, then you can just move on to another customer who may be interested in buying.
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Old 07-11-2008, 12:57 PM   #68
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haha well yes I can understand frustration, but personally, if I'm befriended by a salesman and is still helpful regardless that I did not purchase, I will tend to go back in the future or recommend the salesman to others. I don't know maybe its just me
you say that. but odds are you won't come back. now bikes may be a little diff cuz there ain't as many dealers, but it's not much diff.

the hardest part about sales is getting you there, you think they are gonna let you just walk on out. a good salesman, he's gonna test if you'll bite for a good price, and work from there.
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Old 07-11-2008, 12:59 PM   #69
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I'll stick with Mancuso, they treated me right, and where quick to let me sit on different bikes as long as I wanted. No hassle or anything. Plus they are close.
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Old 07-11-2008, 01:41 PM   #70
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a good salesman, he's gonna test if you'll bite for a good price, and work from there.
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Old 07-11-2008, 01:43 PM   #71
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Originally Posted by Leroy Jenkins View Post
ExxonMobil has at least five locations between Baytown and Houston, and there are two facilities off 330, the Baytown Complex and BOP... hence why I ask

I'm generally wary about retail store horror stories, simply because I've been on both sides of the aisle, and like someone said earlier there is almost always more to the story.
touche, im interested in any of em and some are pipeline term.
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Old 07-11-2008, 01:56 PM   #72
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Quote:
Originally Posted by cdill35 View Post
How about this....

Salesman: "How are you doing today sir? Is there anything I can help you with?"

Customer: "No thanks, I am actually just looking around at the moment."

Salesman: "Great! Feel free to browse about, if you have any questions, or need any assistance whatsoever, my name is Brandt. (hands customer business card) I will be happy to help."


Basic people.
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Old 07-11-2008, 02:12 PM   #73
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why the did slander even come up?
opinion of direction "dont go there" "dont do business with them"

IS NOT SLANDER
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Old 07-11-2008, 02:14 PM   #74
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Quote:
Originally Posted by cdill35 View Post
How about this....

Salesman: "How are you doing today sir? Is there anything I can help you with?"

Customer: "No thanks, I am actually just looking around at the moment."

Salesman: "Great! Feel free to browse about, if you have any questions, or need any assistance whatsoever, my name is Brandt. (hands customer business card) I will be happy to help."


Basic people.
I would love to see this mythical prototypical "sales man" you speak of
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Old 07-11-2008, 02:43 PM   #75
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Quote:
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I would love to see this mythical prototypical "sales man" you speak of

Ha Ha! They do exist... You just gotta wade through the "stereo typical used car types" first.

The situation here is more about fundamental customer service. I think the idea is to let the customer know that you value and want thier business. If employees knew the cost (marketing and whatnot) that it takes to get just one person in the door, they would probably treat people better.

It's the difference between a mature salesperson, a tru professional, or the txferrari type, immature.

Sales are 90% about relationships. You treat them right, make them feel important, provide service that is second to none and people won't question your prices as much.

Why do you think a salesman, say at Tommie Vaughn Ford, that has been there for 20 years, doesn't have to chase cars down in teh parking lot? They sell 20-25 units a month because of thier relationships and referrals.

The whole, "What will it take for you to take this beauty home today?!", is so cheap.

Provide the best possible customer service, and people will pay. Case in point, Patrick at Motorcycles Unlimited. I am sure I can find somethings a little cheaper elsewhere, I pass several shops to go there, but, up until this point, I have remained loyal to them. Why? Because they treat me right and make me, "think" that they value my business. Brandon, Sean and those guys say hi and help me when I walk in the door. Even when they are busy, they still acknowledge that I am there. Patrick remembers names, and will call you by your first name. That is priceless these days.In exchange, they get my business, even if it is a little out of the way.
But the dealer in this thread, he says " you, I am not taking this back, sue me!" And if ANYONE thinks that is OK, you are terribly out of touch with the business world. No matter the situation. I wouldnt give a if Diggler was stomping around and pitchin a fit, that dealer is WRONG. Period.
It's not about principle, convictions, contests, it's about business.

This is serious stuff to me. I am SO sick of the attitude out there these days.
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Old 07-11-2008, 02:47 PM   #76
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Quote:
Originally Posted by cdill35 View Post

Why do you think a salesman, say at Tommie Vaughn Ford, that has been there for 20 years, doesn't have to chase cars down in teh parking lot? They sell 20-25 units a month because of thier relationships and referrals.

The whole, "What will it take for you to take this beauty home today?!", is so cheap.

.
how do you think he got there, by letting potential customers outta the lot w/o asking for a sale?

you gotta start somewhere.

M/U your shopping service vs a object. an object w/ multiple sellers.

if you don't ask for the business your never gonna get it.
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Old 07-11-2008, 02:52 PM   #77
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how do you think he got there, by letting potential customers outta the lot w/o asking for a sale?

you gotta start somewhere.
OK...I will concede that when you meet the customer initially, until they tell you to leave them alone, ya gotta ask the questions.

What brought you here?
Do you have a trade? (down payment)
Who is it financed with (credit history)

Make small talk....

Where do you live? (rent or own)
How long have you been there? (stability)
And you work in this area? How long have you been there (credit, income)

A professional will have you filling out a credit application and you will think he is small talkin with ya. I UNDERSTAND THAT RACERX!

I am talking about CUSTOMER SERVICE. And making a customer feel important. This is easy stuff man. How can you even debate me on this. You strike me as a smart person.
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Old 07-11-2008, 02:55 PM   #78
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so whats your sales experience? i don't mean as a customer? ever sold stuff for a living?
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Old 07-11-2008, 03:10 PM   #79
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so whats your sales experience? i don't mean as a customer? ever sold stuff for a living?
Been selling since I was 18. Started selling silk ties on street! Then cars and for the last 10 years or so, landscape. I am 34 now. My Father was a salesman, rest his soul. My Mother is a Long Term Care Insurance Broker. Grandfather was a salesman. I come from a long line of salespeople with a mix of small town and big city sales.

I currently sell upwards of 300k per month of landscape maintenance in the multi-family industry and manage the division with 96 employees. 90% of my sales are referrals because my clients LOVE me! I do ZERO cold calling and I DO NOT pound the pavement. I am too busy to do that.

But not too busy to post on here!

Now that you have my resume, let's hear yours.
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Old 07-11-2008, 03:11 PM   #80
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Been selling since I was 18. Started selling silk ties on street! Then cars and for the last 10 years or so, landscape. I am 34 now. My Father was a salesman, rest his soul. My Mother is a Long Term Care Insurance Broker. Grandfather was a salesman. I come from a long line of salespeople with a mix of small town and big city sales.

I currently sell upwards of 300k per month of landscape maintenance in the multi-family industry and manage the division with 96 employees. 90% of my sales are referrals because my clients LOVE me! I do ZERO cold calling and I DO NOT pound the pavement. I am too busy to do that.

But not too busy to post on here!

Now that you have my resume, let's hear yours.
see, good customer service works. well i'll be.
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