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Old 04-02-2008, 11:01 AM   #21
Waerloga
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Quote:
Originally Posted by RACER X View Post
+1

you guy's agreed to terms, if you had any doubt you shouldn't have signed the contract and esp. let the bike off the lot. and being that ya'll did you should eat the loss vs asking for the bike back.

the customer lived up to his part of the agreement, y'all aren't.
And it's not like the dealership is loosing money. 5% financing is still extra profit vs him buying it in cash. You wanted to make MORE profit by the customer?
 
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Old 04-02-2008, 11:03 AM   #22
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Apologize just like you do to your wife when you have an argument. Even though you feel as if you did nothing wrong you apologize to make her happy. Then there's love and you kiss and make up.

Sorry had to.
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Old 04-02-2008, 11:03 AM   #23
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Originally Posted by Dementia View Post
Apologize just like you do to your wife when you have an argument. Even though you feel as if you did nothing wrong you apologize to make her happy. Then there's love and you kiss and make up.

Sorry had to.
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Old 04-02-2008, 11:03 AM   #24
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Originally Posted by keith coker View Post
Now that I've got your attention I'd like to introduce myself. I'm Keith Coker current service manager and former sales manager for Galveston Honda. I have worked with Pike for over 6 years. He made an honest mistake and admitted it promptly. He tried to convince Honda to give the customer 4.9 but they have rules they have to live by as do we all. He was able to negotiate a reduced rate of 9.9 . Financing a bike is tough. Less than 25% of applicants qualify at all. Less than 5% get 4.9. Try getting a car at 0%. It's tough. Pike tried to get the customer to resign at 9.9 and the customer initially agreed. At this point we lost contact with customer.

We charge the customer the rate that Honda gives us. The customer could not have gotten a better rate (9.9) except possibly through a credit union. In Pike's defense how many of you have gone to the boss and told him you made a 2000.00 mistake. I would try to make it right because thats a tough pill to swallow. Had all parties concerned sat down this would have been resolved to the customers satisfaction without being aired on this forum.
Hence my comment about public forums. Public forums are great for airing grievances, but all other means should be exhausted before this happens. This was not the case. I hope all parties involved are comfortable. In a smaller
market area like ours we have to retain every customer we can
.

Now for my beef. Not all dealers are devils. Most smaller shops are owned and staffed by riders and enthusiasts. I started working in a shop to support my roadracing addiction. I love to go fast! I have supported and led many people to this web site. It's great to see it grow. We should be careful in how we use this to make sure we know the whole story before we blow up buildings. I'm also disappointed to see that of the track day folks jumped on the bandwagon. I have sent many people to track days that did not know they existed. I'm sure well over half their customers were referred to them by racers that work at dealers. If you want to attack dealers without knowing the whole story your biting the hand that feeds you.

Keith Coker
1. Welcome to the forums, Keith. I don't know how it is that you steer a lot of people to this forum and yet you only joined this month; odd, but I digress.

2. Will you care to share with the rest of the Houston Motorcycle community how you qouted 4.9% for a brand new bike and then later recanted? What were the conditions/stipulations that got him the 4.9% initially, and what changed that made you guys alter the rate?

3. I understand that a lot of the members here like to to support local businesses, but when you qoute one rate and then change it, then no one is going to patronage your business and you lost loyalty. You yourself admit that one of your employee's/colleagues made an error. It does not seem fair that you make the customer suffer for it by asking him to sign a new loan at 18% (obtained from the previous thread). If an agreement was reached then you should have given him the difference in price in either a price reducton of the purchase price of the bike, gear, or other means to make the buyer whole (for the difference in interest charged).

4. Don't lump us all into the same category as we try not to do the same with all dealers/shops/etc. A lot of people told the customer to return it, speak to the your about the issue, return the bike, and/or get an attorney. Yes, some told him to race it, do burn outs, and ride it hard, and then return it, but you get differing opinions from different people; you always get dumb responses from those that are not knowledgeable. We like the community we have and thus we don't want anyone to suffer, that is why the majority of us told him to get a lawyer/speak to you/return the bike. We don't want him incurring more fines/fees/misfortune than he already has/had.

5. Public forums are not only for airing greivances, the customer had an inquiry and he asked for assistance on what he should do and approach it. We all provided him some advice (some dumb, some smart).

6. We are not biting the hand that feeds us, just want to know the whole story and if the customer was wronged then we know not to deal with the dealer inquestion.

Sorry for the rant...
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...... but when i have problems being able to screw other things i normally tie them up and lube the out of it. dont be afraid do get rough with it. if you cant handle it with the tool you have maybe the task is to hard for you. in which case if could be time for some tag team action and maybe even a foursome...
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Old 04-02-2008, 11:04 AM   #25
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Quote:
Originally Posted by witchdoctor575 View Post
I felt this thread needed comic relief
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Old 04-02-2008, 11:09 AM   #26
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Old 04-02-2008, 11:10 AM   #27
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Old 04-02-2008, 11:31 AM   #28
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wondering why we needed more about this thread i thought that it was resolved already..on the other thread i thought the owner said they went ahead and swallowed the eff up and everything was good...
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Old 04-02-2008, 11:38 AM   #29
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and not to be a di*k......but there are plenty of dealers out there to go to....we dont have to use yours...and if you'll calm down and realize that your owner or whoever he was said everything was ok now. this being resolved and the customer made happy also made all of us(possible customers) happy. you might not wanna say anything else that will make anyone on here say that guy is an a$$ im not going there...
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Old 04-02-2008, 11:40 AM   #30
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Quote:
Originally Posted by keith coker View Post
ps, if you get passed by an old fat fart on a SV, don't get mad get faster!!!!
HA HA FUNNY work for honda/but ride a SUZUKI looks like you know who builds the best bikes!!!
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Old 04-02-2008, 11:42 AM   #31
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Old 04-02-2008, 11:46 AM   #32
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Everyone makes mistakes I personally got my bike from Galveston Honda and they were very helpful and professional. As for Pike very good guy not the type to try and screw you.
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Old 04-02-2008, 12:01 PM   #33
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Quote:
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galveston honda, just admitt your mistaake and stop trying to justify it with excuses. how does someone sign paper work for 4.9 and not get pre-approved for it?

and this is a public forum and not a jury. no slander was thrown your way so dont get upset the customer wanted to air your dirty laundry.
Ditto...a big mistake made by the shop...should of agreed to "buy the paper" and honor an agreed contract signed by both parties.
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Old 04-02-2008, 12:06 PM   #34
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Quote:
Originally Posted by indoMLA View Post
1. Welcome to the forums, Keith. I don't know how it is that you steer a lot of people to this forum and yet you only joined this month; odd, but I digress.

2. Will you care to share with the rest of the Houston Motorcycle community how you qouted 4.9% for a brand new bike and then later recanted? What were the conditions/stipulations that got him the 4.9% initially, and what changed that made you guys alter the rate?

3. I understand that a lot of the members here like to to support local businesses, but when you qoute one rate and then change it, then no one is going to patronage your business and you lost loyalty. You yourself admit that one of your employee's/colleagues made an error. It does not seem fair that you make the customer suffer for it by asking him to sign a new loan at 18% (obtained from the previous thread). If an agreement was reached then you should have given him the difference in price in either a price reducton of the purchase price of the bike, gear, or other means to make the buyer whole (for the difference in interest charged).

4. Don't lump us all into the same category as we try not to do the same with all dealers/shops/etc. A lot of people told the customer to return it, speak to the your about the issue, return the bike, and/or get an attorney. Yes, some told him to race it, do burn outs, and ride it hard, and then return it, but you get differing opinions from different people; you always get dumb responses from those that are not knowledgeable. We like the community we have and thus we don't want anyone to suffer, that is why the majority of us told him to get a lawyer/speak to you/return the bike. We don't want him incurring more fines/fees/misfortune than he already has/had.

5. Public forums are not only for airing greivances, the customer had an inquiry and he asked for assistance on what he should do and approach it. We all provided him some advice (some dumb, some smart).

6. We are not biting the hand that feeds us, just want to know the whole story and if the customer was wronged then we know not to deal with the dealer inquestion.

Sorry for the rant...

Ive known Keith for a while now, and they have sent peeps our way.

as far as this particular situation, I stay out of it.
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Old 04-02-2008, 12:12 PM   #35
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The deal was signed for 4.9% - thats the end of that.
Irrelevant of who made the mistake or who misunderstood the number.

If you had given him 10 percent he goes to another dealer and finds out he could have gotten 2 percent there - you guys would have said - sorry son you are SOL....

same thing applies...
dont try to make it all look nice just cuz you are admitting your mistake... that doesnt make you right... although thats taking a step.... It was the dealership's fault - and they should be the one who pay for it.... bottom line.

I hear the guy has returned the bike - personally, i would have fought this to the end... just out of spite....

Regardless - the dealership will never see my business or get any recommendation from me to my friends - you guys lost a lot of money trying to save 2000 - i will tell you that right now.
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Old 04-02-2008, 12:27 PM   #36
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I hear the guy has returned the bike - personally, i would have fought this to the end... just out of spite....

Best Internut response of the day..
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Old 04-02-2008, 12:30 PM   #37
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Glad i could entertain... lol
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Old 04-02-2008, 12:30 PM   #38
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Its about standing up for whats right...
and not letting a dealership crush your ...
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Old 04-02-2008, 12:31 PM   #39
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I'm sorry I even posted anything. We made it right with the customer which we would have done without everybody's input. i thought ya'll might understand what it feels like to be in both shoes, not just the customers. End of story.
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Old 04-02-2008, 12:31 PM   #40
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