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Old 01-22-2008, 08:19 AM   #1
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ebay prob.

so my wife sold her old nursing books. she sold 1 book and the notes from the class.

person bought it early dec. shipped and everything, now early jan. girl writes that she got the notes but not the book. everything was shipped together.

now she wants a refund.

i'm thinking either she's trying to scam us or the school is using new books and she now doesn't need the book.

what to do

we have 550+ feedback and her 12
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Old 01-22-2008, 08:24 AM   #2
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If everything was in the same box I would tell her to eat . Chances are the book did change.
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Old 01-22-2008, 08:26 AM   #3
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how much money we talking about? Not trying to get into your biz. but it does factor. Insurance?

If its only 20 or so then I would just refund and protect my FB. I have refunded 60 before because they claimed they never got it. It can be tough on ebay and I hear lots of people that dont like ebay, But I do most of my shopping there, cheap, easy and I dont have to leave the house and so far I have only had issues with buyers.

Do you know when exactly she got the package? If she waited 3 weeks to bring it up then yeah I would be suspicious.

But really what can you do, not much. Take her word and protect yourself.
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Old 01-22-2008, 08:26 AM   #4
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yup everything shipped together, and she said she recieved the notes.
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Old 01-22-2008, 08:26 AM   #5
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How'd ya'll ship it? (ie: Carrier etc)
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Old 01-22-2008, 08:27 AM   #6
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$40 , no ins.

i was thinking split the diff. $20

Quote:
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How'd ya'll ship it? (ie: Carrier etc)
USPS media mail. i would suspect the media if NOTHING showed up, but they were all packaged together.
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Old 01-22-2008, 08:30 AM   #7
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how did you ship it?
tracking #?
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Old 01-22-2008, 08:30 AM   #8
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don't know, wife handled it, but she DID recieve a package. its not like it was entirely lost.
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Old 01-22-2008, 08:31 AM   #9
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I feel your pain, and this is where you have to give in and protect your FB, trust me I KNOW, I have got negative because of something like this. The buyer does not care about their FB or yours, they will give you a Neg. and then cancle there account and start a new one. Then you are stuck with your Neg.

I would refund.
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Old 01-22-2008, 08:34 AM   #10
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If you still have the tracking number and everything, the shipping company will show the weight of the package. Send that to her. You know that notes versus a book are going to be a big weight difference. If the weight matches having a book in there, tell her tough. Thats my opinion.
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Old 01-22-2008, 08:37 AM   #11
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well most people never get a copy of the tracking number with usps, but if your wife had the receipt it may be in there top hand of the ticket, then you can go online and see where it is, also you can talk to usps, they do have some type of liability if they lost it
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Old 01-22-2008, 08:38 AM   #12
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if they lose it, they loose the whole package. she got part of the package.
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Old 01-22-2008, 08:41 AM   #13
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no if its in one box then yea but if you sent like 2+ packages then it is a possibility some got lost
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Old 01-22-2008, 08:42 AM   #14
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Quote:
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no if its in one box then yea but if you sent like 2+ packages then it is a possibility some got lost
...I think he stated they were packaged together. Can't see why you would package them seperately anyway.

If you can demonstrate they were shipped (this is where the weight on the reciept/packaging comes in) the burden goes to her.
If it was 'damaged/opened' during shipping, then she should have refused recieving or contacted both you and the shipper sooner.
Time could be another important aspect, when it was delivered vs how long she took to notify ya'll of a probem.
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Last edited by Ulric; 01-22-2008 at 08:46 AM.
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Old 01-22-2008, 08:44 AM   #15
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not necesarly. Packages get damaged, contents fall out, the USPS tapes the box back up and sends it on its way with a letter about the box being damaged and they had to repackage it.

Ask her if the box was damaged and if she got that letter,



I also always put an insurance option from now on, so if something goes bad and the buyer did not buy the insurance option then its their loss.
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Old 01-22-2008, 08:44 AM   #16
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Quote:
Originally Posted by RACER X View Post
so my wife sold her old nursing books. she sold 1 book and the notes from the class.

person bought it early dec. shipped and everything, now early jan. girl writes that she got the notes but not the book. everything was shipped together.

now she wants a refund.

i'm thinking either she's trying to scam us or the school is using new books and she now doesn't need the book.

what to do

we have 550+ feedback and her 12
Quote:
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...I think he stated they were packaged together.
no he said it was shipped together......... and then in another post he said she did recieve ONE package not like it was entirely lost
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Old 01-22-2008, 08:46 AM   #17
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Quote:
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no he said it was shipped together......... and then in another post he said she did recieve ONE package not like it was entirely lost
He said, she DID recieve "A" package as in, if she recieved one, they were together, that means she got it all. Wow, I feel like it is CSI in here with you picking apart his wording.
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Old 01-22-2008, 08:49 AM   #18
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Quote:
Originally Posted by cogs69 View Post
He said, she DID recieve "A" package as in, if she recieved one, they were together, that means she got it all. Wow, I feel like it is CSI in here with you picking apart his wording.
glad i can help mayn shipping together and and packaged together are 2 diff things my man, and if it was more than one package and recieved A package a meaning a single item then there are still another package out there, i work for fedex
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Old 01-22-2008, 09:11 AM   #19
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Screw her ... tell her that you know she's lying! if she leaves you negative feedback, ebay allows you to comment on that feedback, and on top of that, if you have 550 positive, 1 negative isn't gonna make you look bad!
Dont let her win!
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Old 01-22-2008, 09:19 AM   #20
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Quote:
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Screw her ... tell her that you know she's lying! if she leaves you negative feedback, ebay allows you to comment on that feedback, and on top of that, if you have 550 positive, 1 negative isn't gonna make you look bad!
Dont let her win!
Like I said, tell her to eat and die. Fck her and feed her fish heads. She is lying.
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