MotoHouston.com MotoHouston.com
Register Members List Member Map Media Calendar Garage Forum Home Mark Forums Read

Go Back   MotoHouston.com > Off Topic (everything else) > Off Topic
Forgot info?

Welcome to MotoHouston.com! You are currently viewing our forums as a guest which gives you limited access to the community. By joining our free community you will have access to great discounts from our sponsors, the ability to post topics, communicate privately with other members, respond to polls, upload content, free email, classifieds, and access many other special features. Registration is fast, simple and absolutely free, join our community!

Register Today!

If you have any problems with the registration process or your account login, please contact us.


Like us on Facebook! Regular shirt GIVEAWAYS and more

Reply
Share This Thread: 
Subscribe to this Thread Thread Tools
Old 09-13-2007, 04:43 PM   #1
mekrew
naaaaaw i sayin
 
mekrew's Avatar
 
Join Date: Apr 2005
Feedback Rating: (4)
Posts: 9,778

Experience: 1-3 months
Trackdays: 10+






Member Garage





Send a message via AIM to mekrew
customer service rant

i know companies dont make money if you dont buy from them , but sometimes some advise or guiding someone in the right direction is just a nice thing todo.

this all relates to my freezer acting up , i call a place tell him the symptoms, i have looked online and read up on it a bit so its not completely foreign to me. i told him what was going on and just asked "what do you think it could be", and he states "we can have a tech come out and look at it for $50". why cant he just let me know what he "thinks" it might be so i can take a look at it myself.

i give big ups to patrick when it comes to this , i dont know how many times ive seen him post info to help people w/o saying "come to my shop first", he gives free advice and even sometimes free just to look and let the person know what the problem is.

it just me off when businesses are like that just to try and get that extra buck

all i want is my freeze pops to freeze it
mekrew is offline   Reply With Quote
Similar Topics
Thread Thread Starter Forum Replies Last Post
ATT CUSTOMER SERVICE ?! pwned Off Topic 17 11-16-2012 07:23 AM
NOW THAT'S CUSTOMER SERVICE! switch General Discussion (Moto Related) 28 04-18-2012 03:21 PM
Advertisement
Old 09-13-2007, 04:51 PM   #2
Ulric
Dirty Old
 
Ulric's Avatar
 
Join Date: Oct 2006
Location: Spring
Feedback Rating: (1)
Posts: 9,633

Experience: 10+ years

Bike(s):
05 FZ1









Some are jsut out to make money, but sometimes you can get ino an issue/bind where people try to use you as an encyclopedia/instruction manual... easily eating up your time.
__________________
"new joke tomorrow..."
Ulric is offline   Reply With Quote
Old 09-13-2007, 04:53 PM   #3
infidel
drpickles
 
infidel's Avatar
 
Join Date: Jan 2007
Location: SL
Feedback Rating: (0)
Posts: 2,059

Experience: 10+ years
Trackdays: 10+











people do this at my work all the time. a lil different cause 99% of the time we really do need to be out there to know for sure. call fry's or bestbuy they will try to help just so if you cant fix it you will buy from them...
__________________
It's too bad Chlamydia has to be a venereal disease. It's such a pleasant-sounding word.
Chlamydia?
Chlamydia.
Chlamydia. I think I might name my daughter Chlamydia.
infidel is offline   Reply With Quote
Old 09-13-2007, 04:57 PM   #4
mekrew
naaaaaw i sayin
 
mekrew's Avatar
 
Join Date: Apr 2005
Feedback Rating: (4)
Posts: 9,778

Experience: 1-3 months
Trackdays: 10+






Member Garage





Send a message via AIM to mekrew
i dont mind having to buy the parts , but if there are some basic test the tech is going todo that i can try myself i would rather do that , then be like ok my evaporator is bad i need that fixed.....

all i asked the guy is what he thinks it could be .... nothing more
mekrew is offline   Reply With Quote
Old 09-13-2007, 04:59 PM   #5
jus10
Loading...
 
jus10's Avatar
 
Join Date: Nov 2006
Feedback Rating: (0)
Posts: 2,160

Experience: 10+ years

Bike(s):
KX TooNifty









Quote:
Originally Posted by dr pickles View Post
they will try to help just so if you cant fix it you will buy from them...
And it also makes them look like a friendly company who's there to help. That way when you do need their help, you'll be glad to call them back. It's good P.R. really.
jus10 is offline   Reply With Quote
Old 09-13-2007, 05:00 PM   #6
josh302
Senior Member
 
josh302's Avatar
 
Join Date: Jan 2006
Location: fiddy house
Feedback Rating: (4)
Posts: 1,727


Bike(s):
shotgun
rifle
4wd







I worked at U-haul out of high school. A customer called and said "the handle on my propane tank broke, how can I fix this?". My co-worker told him "just go to home depot, get a new handle and replace it" the customer tried replacing the handle in his garage, opened the tank and blew himself up, Sued u-haul, u-haul settled out of court.

Liability and asshats sueing every one, is the reason no one wants to give advice.
__________________
SCREW PAYPAL.COM
josh302 is offline   Reply With Quote
Old 09-13-2007, 05:03 PM   #7
jus10
Loading...
 
jus10's Avatar
 
Join Date: Nov 2006
Feedback Rating: (0)
Posts: 2,160

Experience: 10+ years

Bike(s):
KX TooNifty









Quote:
Originally Posted by josh302 View Post
I worked at U-haul out of high school. A customer called and said "the handle on my propane tank broke, how can I fix this?". My co-worker told him "just go to home depot, get a new handle and replace it" the customer tried replacing the handle in his garage, opened the tank and blew himself up, Sued u-haul, u-haul settled out of court.

Liability and asshats sueing every one, is the reason no one wants to give advice.
Oh there is definitely a line that has to be drawn. And that is a prime example of why. It's circumstantial. If someone is asking about something potentially dangerous, then no, but if it's potentially harmless, then I don't see why not.
jus10 is offline   Reply With Quote
Old 09-13-2007, 05:09 PM   #8
mekrew
naaaaaw i sayin
 
mekrew's Avatar
 
Join Date: Apr 2005
Feedback Rating: (4)
Posts: 9,778

Experience: 1-3 months
Trackdays: 10+






Member Garage





Send a message via AIM to mekrew
Quote:
Originally Posted by josh302 View Post
I worked at U-haul out of high school. A customer called and said "the handle on my propane tank broke, how can I fix this?". My co-worker told him "just go to home depot, get a new handle and replace it" the customer tried replacing the handle in his garage, opened the tank and blew himself up, Sued u-haul, u-haul settled out of court.

Liability and asshats sueing every one, is the reason no one wants to give advice.
well ya thats out there ... i just asked what he thinks it could be .. in the manual for the fridge it tells me how to put it in defrost mode , since its in there itt must be safe for me todo .. i just want to know if its something i should do

but that case is extreme
mekrew is offline   Reply With Quote
Old 09-13-2007, 05:11 PM   #9
jus10
Loading...
 
jus10's Avatar
 
Join Date: Nov 2006
Feedback Rating: (0)
Posts: 2,160

Experience: 10+ years

Bike(s):
KX TooNifty









Yeah, I don't think your freezer is going to blow you up... dude should have given you at least a list of possible things to check. , it would make their job easier if they have to come out.
jus10 is offline   Reply With Quote
Old 09-14-2007, 10:24 PM   #10
Princess
MH's ex fake mod
 
Princess's Avatar
 
Join Date: Mar 2006
Location: Clear Lake
Feedback Rating: (2)
Posts: 7,982

Experience: 6 years
Trackdays: 4

Bike(s):
06 ZX-6R
09 Santa Cruz SL
Serotta Legend Ti







Send a message via AIM to Princess
Quote:
Originally Posted by mekrew View Post

i give big ups to patrick when it comes to this , i dont know how many times ive seen him post info to help people w/o saying "come to my shop first", he gives free advice and even sometimes free just to look and let the person know what the problem is.

That's the EXACT reason I rode from our lil neck of the woods up there. I happily paid a bit more for something, though still not a bad price at all. I will GLADLY pay a higher for exponentially better customer service. The best part is he is usually the cheapest as well.
I understand what you mean. When I worked for the dealership, the advisors WOULD NOT let us talk to a customer to help with a problem at all. They would tell them to bring it in and pay the 1 hour diagnostic time($100) to find out what it was.
Princess is offline   Reply With Quote
Old 09-14-2007, 11:01 PM   #11
mekrew
naaaaaw i sayin
 
mekrew's Avatar
 
Join Date: Apr 2005
Feedback Rating: (4)
Posts: 9,778

Experience: 1-3 months
Trackdays: 10+






Member Garage





Send a message via AIM to mekrew
im going to see patrick tomorrow lol
mekrew is offline   Reply With Quote
Old 09-14-2007, 11:03 PM   #12
sillywabbit
Senior Member
 
sillywabbit's Avatar
 
Join Date: May 2007
Location: Katy
Feedback Rating: (0)
Posts: 777

Experience: 5 years

Bike(s):
Firebolt




Member Garage





mmmm, freeze pops
__________________
sillywabbit is offline   Reply With Quote
Old 09-14-2007, 11:10 PM   #13
mekrew
naaaaaw i sayin
 
mekrew's Avatar
 
Join Date: Apr 2005
Feedback Rating: (4)
Posts: 9,778

Experience: 1-3 months
Trackdays: 10+






Member Garage





Send a message via AIM to mekrew
i got that working , i had like 8 today .. had a crazy sugar rush
mekrew is offline   Reply With Quote
Reply


Thread Tools


All times are GMT -5. The time now is 05:20 PM.


MotoHouston.com is not responsible for the content posted by users.
Privacy Policy