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Old 06-08-2015, 04:03 PM   #21
CarbonJames
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Quote:
Originally Posted by jpmustblaze View Post
BRYAN- Yes checked tire rotation on rim and rim rotation on bike, it is correct.

CarbonJames- Went to both locations, Sharpstown checked the balance, but could have changed the tire while I was there, Greenspoint is where they did nothing but visually inspected.
You can contact Gus at Sharpstown direct - or Scott at Greenspoint

Please explain to either of them your situation and tell them that I sent you direct to them rather than a counter guy. I know most of the guys at both locations but I do not recall meeting a David at Greenspoint.

And they do have issues with the tire machine and it may only be managers that know how to or are allowed to use the machine to do tires.

Either way, I hate to hear you had a bad experience with them, they have supported my race programs for 9 years now and I have never had an issue whatsoever with anything or anyone there.

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Old 06-08-2015, 04:40 PM   #22
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To the op,

I remember you coming into the Sharpstown location last week with your tire. This is Mike... The guy who told you to contact customer service if there was still an issue after Gus balanced the tire (because it was off).

Let me try and explain some things to you... First, Cyclegear has a specific policy on tires. If you buy from us and let someone else mount them, we can't just swap the tire when there is no proof of damage. Especially when you let another company mount it. If I remember correct, after you told me Tejas mounted the tire, I explained this to you.

2nd, the guy you're calling an idiot... Is David Anderson. I assure you, he is no idiot and is one of the nicest guys you can ever meet. With that being said, he also has a job and rules to follow. The policy there is strict and without management being on hand, he can't do what you're asking.

I'm sorry that you're having this issue and I felt we treated you with respect and tried our best to help you. , I even gave you my personal phone number in case there was an issue again... Which I never received a call.
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Old 06-08-2015, 04:46 PM   #23
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I was @ Cycle gear yesterday. Guy named David helped my girlfriend with a new pair of Alpinestars boots, and a visor for my RF-1200. Come to think of it, a guy named David has helped my girlfriend with her jacket, my jacket, my helmet, her helmet, her gloves, my battery, my battery charger. Or when I had a pricing issue after buying the charger, customer service was more than helpful. This was all withing the past months. Come to think off it. I've been buying from the North Houston Cycle gear since 2009. I have never had any issue with anything from purchases, returns, custom orders, or customer service. Not really sure about the statement of Cycle Gear not caring about a riders safety, since I know full well that the company in whole has always taken care of me, and the sales people tend to know what they are talking about when it comes to anything I've ever needed advice with. Just out of curiosity. What type of tire was it? Brand, and model?
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Old 06-08-2015, 04:46 PM   #24
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Old 06-08-2015, 05:05 PM   #25
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Old 06-08-2015, 05:08 PM   #26
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Somebody else mounted the tire? Did they put it on the bike as well?
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Old 06-08-2015, 07:50 PM   #27
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LOL, good ole cycle gear. I stay out of that place if I have to. Otherwise Scott tries to tell me how awesome their Bilt and Sedici brands are.
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Old 06-08-2015, 09:51 PM   #28
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I bought a bunch of gear from the Sharpestown CG. Got a couple of tires installed there with absolutely no problem. They mount and balance for cheap when you buy the tire from them. A lot of the guys I remember dealing with there are gone, but Andre is still there. He still remembered me by name when I walked in yesterday - after nearly a yr of not been there. Great guy!

If you had somebody else mount the tire for you, the problem more than likely lie there. Most often, the axle nut gets over-tightened. If you are lucky, the forks got tweaked out of alignment. At worst, they distorted the spacers. Either way could make the wheel/tire wobble.

The way tires are mfr'ed these days, as long as it is a reputable brand, leave very little chance of being so off balance you couldn't fix on a static stand. I must have mounted and balanced 20+ motorcycle tire by now, none took more than 2 Oz of weights to come out near perfect static balance. Most take 1 Oz or less... assuming you line up the factory balance mark (red dot) properly when mounting it.
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Old 06-08-2015, 09:55 PM   #29
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Quote:
Originally Posted by ninenine View Post
To the op,

I remember you coming into the Sharpstown location last week with your tire. This is Mike... The guy who told you to contact customer service if there was still an issue after Gus balanced the tire (because it was off).

Let me try and explain some things to you... First, Cyclegear has a specific policy on tires. If you buy from us and let someone else mount them, we can't just swap the tire when there is no proof of damage. Especially when you let another company mount it. If I remember correct, after you told me Tejas mounted the tire, I explained this to you.

2nd, the guy you're calling an idiot... Is David Anderson. I assure you, he is no idiot and is one of the nicest guys you can ever meet. With that being said, he also has a job and rules to follow. The policy there is strict and without management being on hand, he can't do what you're asking.

I'm sorry that you're having this issue and I felt we treated you with respect and tried our best to help you. , I even gave you my personal phone number in case there was an issue again... Which I never received a call.
That's hysterical. I read the original post and got this feeling like we were gonna' find out the real truth on this story. And there it is.

Hey OP, you are the kind of customer that businesses are happy to lose.
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Old 06-09-2015, 12:11 AM   #30
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That's hysterical. I read the original post and got this feeling like we were gonna' find out the real truth on this story. And there it is.

Hey OP, you are the kind of customer that businesses are happy to lose.
Quote:
Originally Posted by jpmustblaze View Post
“Take front tire off, take it to the nearest cycle gear which is 40 minutes away, to explain the situation. They rebalance and tell me to try it again and call customer service if it doesn't fix it. Well, problem still exists, so next day I call customer service. Katelyn from customer service, advises me to take the tire to another cycle gear a bit closer, 35 minutes away and said that store would replace the tire. Call before I leave to make sure they have the brand name tire in the store and they confirm they do. Again, I take the front wheel off and head to the store. David, jerk off, at the counter says he doesn't see anything wrong with the tire or rim sitting on the counter, so it must be ok, cause he can see everything about that tire inside and out with it just on the counter, right expert? So I explain this whole situation to him and he says he has to call his manager and that he and one other guy are the only ones working, so he can't get to it today. I am standing in front of him with the tire and rim in my hand, it is not on the bike, I already did the hard part right? He proceeds to call his worthless manager who says he can't do anything because he is not there, that I should come back Monday or Tuesday. I work Monday thru Friday like most people and I am here now and my drive is far, remember. So after I thank David, idiot, for wasting my time, I told him this was a safety concern at this point and tires can be defective from the manufacturer and he looked at me like that could never happen. He also said "We don't give away free tires." Really, is that what I am asking for when I have a defective brand new tire in my hand moron! I want a good tire, not a new tire. So I get back in my truck and call customer service while still in the parking lot, Katelyn calls the store while I am on hold and David tells her the same thing, come back Monday or Tuesday. Needless to say, cycle gear does not understand riders, and that we RIDE.”
OK ... really. I understand his frustration. He was told his tire would be replaced by Customer Service. That is end of it right there. Tire should have been replaced. If CycleGear Greenspoint does not have the ability to offer all its services without a manager present sounds like its time for new employees. Then you have a store level person telling corporate customer service it can be done for a few days with the customer standing there with the tire off.

I would have a hard time supporting a company that offers services but can only been done with the manager there and there is no manager present for a few days..especially a weekend. Sorry this is retail...Managers always work weekends sucks but that is the life of retail. It would leave a bad taste in my mouth as well.
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Old 06-09-2015, 03:18 AM   #31
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^ no !

I can tell you they don't even let their employees manually enter a credit card number without a manager. Would always have the hardest time when I had a card that was wearing out. Now they can't take a return on a deffective tire without a manager? It's retail, take the tire back, mount him a new one and send the deffective tire back to your warehouse so your store gets credit for the tire they just mounted. 1) a monkey can mount/ balance a tire and 2) it's just good, all around customer service. For what it's worth, I never deal with CG for things like this to begin with. Their prices are always a bit higher and you can't walk in there without tripping over bilt helmets everywhere you turn.
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Old 06-09-2015, 07:39 AM   #32
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I can tell you they don't even let their employees manually enter a credit card number without a manager.

No employee (managers too) is to manually input ANYONES credit card information due to the high amount of fraud. If someone does, they're willing to take the risk.

Would always have the hardest time when I had a card that was wearing out. Now they can't take a return on a deffective tire without a manager?

Did you see the tire? I did. There was nothing defective about it. When you do a return, you have to state the reason. You can't just make stuff up. I observed the tire and listened to what he had to say. I'm willing to bet it's something on their end as far as installing the wheel back onto the bike.


Their prices are always a bit higher

Cyclegear has the best price guaranteed. If another reputable site has something at a lower cost, I'll match it, or beat it. Period.

It's so much easier explaining how someone else should do their job when you're not in that position.
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Old 06-09-2015, 07:54 AM   #33
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OK, so now you heard CG's side. I ordered the tire online on CG's website because the Sharpstown store did not have the tire size I needed in stock. Now, I had them mounted at Tejas because guess what, Tejas is a of a lot closer than CG is to me, who wouldn't do that. Have had many tires mounted there, not one single problem. Also, I removed the tire and rim myself and reinstall them myself, so Tejas didn't tweak anything. So before I even took the tire to CG I took it back to Tejas to have them recheck the balance which they did in front of me. They did not touch the motorcycle. Also, this particular motorcycle is not new to me, I have been riding it for 15 years and do all the maintenance myself and know it inside and out so I know when something is not right about it. Yes, Mike at Sharpstown did give me his personal number, no I did not use it, I called customer service and was told what to do and did it. Now, lets get back to tires. Someone here said tires are better these days with less defects from the manufacturer and I agree, but defective tires do and still exist my friend, discount tire has had to replace the tires on my truck do to belt separation from defective tires. So with CG's policy, if someone buys something, puts it on there bike, the product doesn't quite fit or function right, defective if you will, because you yourself installed it or a mechanic or a dealership for that matter installed, but not CG, it is your fault not CG. Never did I say I wasn't treated with respect, but it wasn't till I went to Greenspoint that I had enough of the excuses. I didn't modify the tire, it looks fine to me just looking at it, but could it be possible there is a problem with it with the weight of the bike and myself on it? Who knows, I'm not a tire expert, but I have enough sense to know there is a problem and it isn't safe. It really is awesome to ride a bike that you know and trust, but now you can't because it wobbles. Again, I wasn't asking for a new tire or a different upgraded brand tire, I was asking for a replacement tire. I didn't bring in a tire that I put thousands of miles on or from a weekend track day, nothing of the sort.
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Old 06-09-2015, 07:57 AM   #34
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Quote:
Originally Posted by jpmustblaze View Post
OK, so now you heard CG's side. I ordered the tire online on CG's website because the Sharpstown store did not have the tire size I needed in stock. Now, I had them mounted at Tejas because guess what, Tejas is a of a lot closer than CG is to me, who wouldn't do that. Have had many tires mounted there, not one single problem. Also, I removed the tire and rim myself and reinstall them myself, so Tejas didn't tweak anything. So before I even took the tire to CG I took it back to Tejas to have them recheck the balance which they did in front of me. They did not touch the motorcycle. Also, this particular motorcycle is not new to me, I have been riding it for 15 years and do all the maintenance myself and know it inside and out so I know when something is not right about it. Yes, Mike at Sharpstown did give me his personal number, no I did not use it, I called customer service and was told what to do and did it. Now, lets get back to tires. Someone here said tires are better these days with less defects from the manufacturer and I agree, but defective tires do and still exist my friend, discount tire has had to replace the tires on my truck do to belt separation from defective tires. So with CG's policy, if someone buys something, puts it on there bike, the product doesn't quite fit or function right, defective if you will, because you yourself installed it or a mechanic or a dealership for that matter installed, but not CG, it is your fault not CG. Never did I say I wasn't treated with respect, but it wasn't till I went to Greenspoint that I had enough of the excuses. I didn't modify the tire, it looks fine to me just looking at it, but could it be possible there is a problem with it with the weight of the bike and myself on it? Who knows, I'm not a tire expert, but I have enough sense to know there is a problem and it isn't safe. It really is awesome to ride a bike that you know and trust, but now you can't because it wobbles. Again, I wasn't asking for a new tire or a different upgraded brand tire, I was asking for a replacement tire. I didn't bring in a tire that I put thousands of miles on or from a weekend track day, nothing of the sort.
Don't worry man Id be frustrated too......what tire is it? Also have you tried to spin the rim on your bike? the Rim could be possibly bent...
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Old 06-09-2015, 08:03 AM   #35
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Quote:
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It's so much easier explaining how someone else should do their job when you're not in that position.
It's retail, and I'be been there. It ain't rocket science.

Edit: what'd the tire look like on the inside? And your best price guarantee is only on items you carry, so not all that beneficial because there isn't much that cycle gear carries aside from Bilt, Sedici or Trackside. And guess what? Your manager DID manually enter my faulty CC because he wanted to make a sale!

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Old 06-09-2015, 08:08 AM   #36
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Quote:
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It's retail, and I've been there. It ain't rocket science.
Agreed.
I had a certain part get a small scratch at a certain small shop. I wasn't overly worried about it, touch up would have been OK with me.
They insisted on buying a NEW OEM part to replace it. I tried to talk them out of it but they wouldn't listen.
It cost them $1100.

THAT my friends is customer service and the reason why I drive from Pearland to 1960 when I need parts, accessories or service. They got a customer for life for that.
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Old 06-09-2015, 08:43 AM   #37
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Mike, I am not here to fight with you, I think you are a nice guy, you and the staff at Sharpstown did treat me with respect. Also, yes you did give me your number, but you also said to call customer service and I did that and followed her instructions.
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Old 06-09-2015, 08:47 AM   #38
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Mike I think your account got hacked or something? Well said who ever posted in though.lol
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Old 06-09-2015, 08:49 AM   #39
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Someone give the person a track take off and mount it for him. Let him test out the tire, if there is no issue than, yes it CG fault. I am not saying CG isn't a great shop for our motorcycle community, but someone help this OP out. That is what we are here for to ride and help others.
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Old 06-09-2015, 08:52 AM   #40
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I've had a perfectly good "looking" tires that had belt seperation inside and acted the same way. Balanced and rooled fine, shook around 60-70, but then would clean up closer to 110.. ignored it and ended up loosing the front end mid-corner and high siding.
Tire still "looked' fine when it was dis-mounted...

Point of the story is unless you have on your x-ray vision glasses then "looking" at a tire ain't gonna tell you nothing.

Plus it's customer service, so the customer is ALWAYS right...
Not worth the cost of a tire that gets written off, versus having this much crappy publicity, is it?
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