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Old 03-23-2014, 06:55 PM   #1
Rowdy76
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Dealships - Turn around Times

I know dealing with any dealership whether it be a car or bike sometimes there is a wait unless you make an appointment. With my work schedule I never know when I am working or off so making an appointment is just not in the picture.

The dealer I bought my bike from is a sponsor and I am not knocking them in anyway but both times now I have taken my bike in they quote at least a 2 week wait time. First time for just the first service and now for some recalls. I did contact them and they ordered the parts early so that is not an issue in the wait. Is this the norm for motorcycle dealers?

If not .. who has the best turn around time for Kawi's if I need dealer service for warranty and stuff like that? I know warranty work and recalls are not making the shop that much $$ but as a returning customer and the fact I purchased my bike there I would hope they would try to work it in somehow. It does not give me much of a reason to utilize them in the future unless the price of the bike is just right on the next purchase.

Last edited by Rowdy76; 03-23-2014 at 06:57 PM.
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Old 03-23-2014, 07:43 PM   #2
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K's Motorsport said it would be 2 weeks but knocked it out in 3 days.

Full service and thermostat replaced(I had part).
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Old 03-23-2014, 08:16 PM   #3
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2 weeks for a "first service"??? I'd never step foot in that shop again...that's atrocious service in my opinion.
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Old 03-23-2014, 08:21 PM   #4
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I don't have a lot of experience in this field but my last trip to Wild West Honda was about a week, not bad considering I left it there while they ordered my parts. They got the parts and within a couple days she was ready.
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Old 03-23-2014, 08:29 PM   #5
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Quote:
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2 weeks for a "first service"??? I'd never step foot in that shop again...that's atrocious service in my opinion.
Most places are backed up. Get in line......
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Old 03-23-2014, 08:30 PM   #6
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And if they are backed up, they are backed up because they are that reputable.
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Old 03-23-2014, 08:47 PM   #7
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Making an appointment helps. Maybe you should try harder to make one. Yes you're the customer but not their only customer. Having the parts preordered should help out your wait time though. +1 on that
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Old 03-23-2014, 08:55 PM   #8
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If it's just before or after a race weekend shops can be super busy. I would call first and make sure they can fit your timeline.
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Old 03-23-2014, 09:14 PM   #9
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Quote:
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Most places are backed up. Get in line......
I spent 3 years behind the counter of a powersports dealership, you'll never convince me that a first service should take more than one work day. Need work done, make a appointment and show up on time. If I just spent 10 grand on a toy there's no way in your keeping it for two weeks for a glorified oil change. Forum sponsor or not...that's absurd.
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Old 03-23-2014, 10:04 PM   #10
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Seems like if they're booked two weeks out they're making enough money to hire more help.
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Old 03-23-2014, 10:14 PM   #11
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I go to house of paint. Lol, just call ahead and let them know youre a busy man that has places to go and people to see. Im sure they can work around your schedule have your bike ready quick if I u tell em u neeed it quick
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Old 03-23-2014, 10:18 PM   #12
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lol 2 weeks wait for a first oil change? Oh man thats shitty.
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Old 03-23-2014, 10:39 PM   #13
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Fast. Cheap. Good. Pick 2 of the 3.

2 weeks is about average since they are constantly working on multiple bikes at a time, waiting on multiple parts that come from different supply companies.
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Old 03-23-2014, 11:01 PM   #14
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Quote:
Originally Posted by jetcycles View Post
I spent 3 years behind the counter of a powersports dealership, you'll never convince me that a first service should take more than one work day. Need work done, make a appointment and show up on time. If I just spent 10 grand on a toy there's no way in your keeping it for two weeks for a glorified oil change. Forum sponsor or not...that's absurd.
Well every time I tried to make an appointment it was for 2 or 3 weeks out. Never a 1 or 2 day window close. I work at the Port of Houston so when the ships come in I work. I work off a board so I never know which day I will have off especially 2 or 3 weeks down the road. I have 2 or 3 days spans where I am off but its not something I know until it happens.

And to clarify ... when I took my bike in for the first service I dropped it off on Thursday Morning and they called for pick up on Wednesday. Now it was not 2 weeks but that is what they quoted when I dropped it off. I was leaving out of town for a week so I was not really concerned at that point but the idea they quoted that long just seemed unreasonable for a routine service. I only took it their for service since it was a new bike and if there was anything wrong warranty would cover the work.

This time again when I handed them the key and asked how long it would be ... they stated again up to 2 weeks even though the parts were already there. The recall is to replace the ECU and inspect the ABS.

So that was my question ... is this really the normal quote time from a dealership? I know this is Spring time so people are taking their bikes in but the last time was in June .. I just dont get the 2 weeks.
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Old 03-24-2014, 07:50 AM   #15
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Quote:
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Fast. Cheap. Good. Pick 2 of the 3.

2 weeks is about average since they are constantly working on multiple bikes at a time, waiting on multiple parts that come from different supply companies.
Since he wasn't about the price, we'll stick to fast and good for the purposes of this thread. I'm intimately familiar with the inner workings of a powersports dealership, your statement definitely rings true for repair work where a diagnosis must be performed and parts must be ordered. I can totally understand that situation and can't fault the shop under those circumstances. If there are guys out there waiting on parts to be ordered for a basic service on a popular unit, you guys need to find a better shop to do business with. What if you commute on your motorcycle (like many people do)? Do you call your employer and let them know you'll be off for two weeks while you get an oil change? This is indeed the busiest time of the year for most powersports dealerships, making an appointment for your service work helps both parties plan for the work in advance. Every PWC owner and fair weather rider are currently trying to get their machines serviced for the rapidly approaching spring weather, a similar rush will occur prior to hunting season. Get to know your service writer/manager and build a relationship with them. Establish an open line of communication and hope for the best when dealing with a busy shop, it takes a lot of hard work to run a large powersports dealership successfully. . .hence the lack of GOOD service options in the Houston area.
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Old 03-24-2014, 08:58 AM   #16
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Quote:
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Since he wasn't about the price, we'll stick to fast and good for the purposes of this thread. I'm intimately familiar with the inner workings of a powersports dealership, your statement definitely rings true for repair work where a diagnosis must be performed and parts must be ordered. I can totally understand that situation and can't fault the shop under those circumstances. If there are guys out there waiting on parts to be ordered for a basic service on a popular unit, you guys need to find a better shop to do business with. What if you commute on your motorcycle (like many people do)? Do you call your employer and let them know you'll be off for two weeks while you get an oil change? This is indeed the busiest time of the year for most powersports dealerships, making an appointment for your service work helps both parties plan for the work in advance. Every PWC owner and fair weather rider are currently trying to get their machines serviced for the rapidly approaching spring weather, a similar rush will occur prior to hunting season. Get to know your service writer/manager and build a relationship with them. Establish an open line of communication and hope for the best when dealing with a busy shop, it takes a lot of hard work to run a large powersports dealership successfully. . .hence the lack of GOOD service options in the Houston area.
Appreciate the info and I am trying to be objective about this hence the reason I did not just start blasting the dealer and wanted to get a consensus of what others experience. The number of bikes/atvs highly exceeds the number of shops/dealers in the area so I knew not to expect to just walk right in and get something done. I do not commute on my bike so that is plus ... but it would suck if I did.
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Old 03-24-2014, 09:08 AM   #17
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Appreciate the info and I am trying to be objective about this hence the reason I did not just start blasting the dealer and wanted to get a consensus of what others experience. The number of bikes/atvs highly exceeds the number of shops/dealers in the area so I knew not to expect to just walk right in and get something done. I do not commute on my bike so that is plus ... but it would suck if I did.
I understand the headache associated with your work schedule as I'm never at home. . .I'm actually waiting for a flight to Oklahoma City for a meeting as I type this. Do your best to set an appointment and stick to it. If you can't, understand that the shop will have to fit you into their schedule. If that shop can't work you in and perform basic service to your motorcycle in a timely manner, I'd suggest exploring other service options. Just an FYI, I worked at a powersports dealership and I chose to take my bike to Patrick at Motorcycles Unlimited for services I couldn't perform myself. His crew always treated my bike as if it were their own and did so in a timely manner with excellent communication when necessary. Excellent service is hard to find in ANY industry. When you find it, you'll know it!
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Old 03-24-2014, 09:10 AM   #18
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with spring approaching its currently nearing "high-season", the 2 week estimate is sorta "standard" to give the shop enough time to actually get to your bike and get it turned around. most shops like mentioned above, are usually able to get it in and out for the services you describe in around 3 days.
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