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Old 08-17-2012, 04:47 PM   #61
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Old 08-17-2012, 05:30 PM   #62
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Quote:
Originally Posted by C.Hern5972 View Post
seriously....I know its retail but come on man....


The man made numerous calls and attempts at trying to handle the situation and nothing was done. He did the leg work on getting the warranty to cover the they THOUGHT needed to be done. They never called him. THAT, have some professionalism and make a 2 minute call. The bike had been in the shop for many weeks at this point. Say something before it got to this point? REALLY!!! He did and nothing was done. That, i say he did the right thing.


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Old 08-17-2012, 08:41 PM   #63
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I agree, I only wish I would have known sooner.
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Old 08-17-2012, 08:47 PM   #64
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Quote:
Originally Posted by bluewave18 View Post
Your response seems fine to me. You have every right to be mad.
agreed
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Old 08-17-2012, 08:49 PM   #65
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The guy at Wild West who sits at the desk towards the back right of the store gave me a serious negative impression when I went in to purchase a bike that I left and drove to Mancuso on 59 and purchased my Zx10r. WW is like 10 minutes from my house, but because of this guy, I'm not interested in dealing with them. Service and communication is so important, I really fail to understand how many of these dealerships are sucessfull.
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Old 08-17-2012, 09:17 PM   #66
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Quote:
Originally Posted by Posterchild2 View Post
That is exactly what it was. To a tee! When I took the bike in to them I mentioned that the bike was trailored 300 miles and maybe the speed sensor was damaged in transit and I also mentioned to them the tires were just put on the day before it was trailored and to check the bolts. I read about this being a problem on other bikes getting whacky speedo readings. Anyway; problem solved and hopefully I will get my bike back soon.
Glad your bike is fixed, but you stated "hopefully I will get my bike back soon" Is it still being held ransom until warranty covers it?
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Old 08-17-2012, 09:25 PM   #67
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Quote:
Originally Posted by Posterchild2 View Post
That is exactly what it was. To a tee! When I took the bike in to them I mentioned that the bike was trailored 300 miles and maybe the speed sensor was damaged in transit and I also mentioned to them the tires were just put on the day before it was trailored and to check the bolts. I read about this being a problem on other bikes getting whacky speedo readings.
So, you told them EXACTLY what one of the potential problems might be, and they couldn't figure it out, after 5 weeks, and until a forum posting drove the to action?

Quote:
Originally Posted by Posterchild2 View Post
Anyway; problem solved and hopefully I will get my bike back soon.
"Bike back soon?" - Why do you not have it back, right now?

When Joe Public can get on the Internet, do a quick search, and come up with a commonly known problem, that turns out to actually be the problem, it is scary that a shop, and it's mechanics supporting the brand, cannot (or do not) do the same. Purely a lack of effort, or focus, on the shop's part. Not the folks I want working on my KTM.
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Old 08-17-2012, 09:29 PM   #68
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I'm only the accessory guy, but I know that we ordered the "bolts" required overnight-saturday delivery.
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Old 08-17-2012, 09:50 PM   #69
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Quote:
Originally Posted by BD#270 View Post
I'm only the accessory guy, but I know that we ordered the "bolts" required overnight-saturday delivery.
That's cool. All seems to be in motion now, that the right folks are aware of the problem, and taking action to fix it.

I just can't rationalize 5 weeks going by without that call to action having kicked in earlier, in house, as the natural result of proper shop management.

A customer having to complain, through whatever form (phone, forum, shot visit, etc.), in order to draw attention to their plight, just ain't right. Far better to tell the forum that "we just screwed up." "This guys bike fell in a crack." All of us here can accept the fact that humans mess up, and the occasional issue happens. But to turn it around, and blame the customer for not whining enough, in exactly the right manner, to cause manager to care, just doesn't send a good message, to the forum. At least it doesn't to me.
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Old 08-17-2012, 10:13 PM   #70
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Once again I agree. My service department clearly made mistakes and did not keep him properly informed. "not whining enough" was not my intended response, for that I apologize. If any Motohouston member has a problem with a department at Wild West please let me know as soon as possible. I'm only the accessory guy, but I have have been in this industry for 25 years and understand the dynamics of every department. I can't guarantee I can fix every problem, but those of you who have dealt with me should have no doubt I will do my best to make it right.
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Old 08-17-2012, 10:54 PM   #71
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sounds like they should put you in charge BD, cause the service guys have their thumbs up their ...

hope you get your bike back this year...
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Old 08-17-2012, 11:22 PM   #72
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The interweb....allows us all to have 20/20 hindsight. You ever overlooked anything at work?

Kudos to Bill for the responses, but seriously... fixed, move on.

If I got every keyboard warrior voicing opinions on my mess-ups at work, it would get old quick.

They messed up, fixed it, and handled it in a transparent manner. They didn't have the thread pulled as they probably could have.

Let it go, and move on. Seems the OP is satisfied with their response.
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Old 08-17-2012, 11:58 PM   #73
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Well said, let's move on. Saturday sale on Bridgestone S20's at Wild West. $189 a set for any size. 120/180, 120/190, or 120/190-55. Any combo set for the same price.
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Old 08-18-2012, 12:10 AM   #74
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Quote:
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Well said, let's move on. Saturday sale on Bridgestone S20's at Wild West. $189 a set for any size. 120/180, 120/190, or 120/190-55. Any combo set for the same price.
Speaking of which...I freaking love mine on the Daytona 1200. Great price and great tires.
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Old 08-18-2012, 08:47 AM   #75
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this is a comparatively pleasant rant thread compared to the shitstorms I have seen between vendors and customers on various motorsports boards. BD seems to have a great attitude and has been quick to apologize for stuff outside his scope.
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Old 08-18-2012, 09:10 AM   #76
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Props to BD #270 for helping here and offering to help others.

Glad you got your bike back. I would have been upset too.
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Old 08-18-2012, 09:28 AM   #77
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As far as I know when my bolts come in my bike will be ready for pick-up. KTM and Wild West are in good standings and all the warranty work will be covered and re-imbursed in a timely fashion enough for me to pick up my bike. I appreciate the members on this forum that acted swiftly and got all of the issues resolved! As most of you know it's impossible to satisfy 100% of the people 100% of the time. I'm sure this is a isolated incident and hopefully Wild West and other dealers can learn from this incident to better serve their clients. In the end it all came down to communication!
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Old 08-18-2012, 10:33 AM   #78
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Quote:
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I dont think it was wrong in calling them out. You didnt really bash them, more ranting on a situation. I think you handled it really well. Glad you got it fix. Word of mouth travels fast.
^^^this^^^
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Old 08-18-2012, 11:06 AM   #79
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Quote:
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Agree....but the powers to be dont think that way from what Ive seen
Quote:
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I think it's legitimate. Here's a customer that simply wants someone to pick up the phone and let him knows what's going on with HIS property. But I agree with you on the powers that be want to make sure their sponsors never get any bad press.
Sponsors have total control over the threads in their own subforums.
But glad y'all had us all figured out way beforehand.
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Old 08-18-2012, 11:14 AM   #80
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Props to BD and I'm not walking away from WW...you've done right by me before...kudos bro
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