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Old 08-17-2012, 10:07 AM   #41
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Quote:
Originally Posted by RACER X View Post
Bolts that can determine mph vs kph, sounds like bs to me

Glad it got resolved

On most bikes you do some sequence of buttons on thedash and it goes between both




Weak readings does not mean converting the speedo
Where did the OP say it was reading KPH istead of MPH.

He said it was reading MPH wrong.

When you read something, let it sink and digest it before trying to be the smart one here.
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Old 08-17-2012, 10:11 AM   #42
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Racer X wants to know if you've read the thread correctly.
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Old 08-17-2012, 10:15 AM   #43
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Lol

Guess I shouldn't read more then my 5 line rule
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Old 08-17-2012, 10:15 AM   #44
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Old 08-17-2012, 10:18 AM   #45
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I noticed you got your first phone call from Wild West, after this thread was created. Is that right? Behold the power of MH.


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Racer X wants to know if you've read the thread correctly.
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Old 08-17-2012, 10:23 AM   #46
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I noticed you got your first phone call from Wild West, after this thread was created. Is that right? Behold the power of MH.




Bros @ MH hold down our own lol I've noticed that too...glad to know MH can help a member in a heartbeat haha
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Old 08-17-2012, 10:25 AM   #47
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I dont think it was wrong in calling them out. You didnt really bash them, more ranting on a situation. I think you handled it really well. Glad you got it fix. Word of mouth travels fast.
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Old 08-17-2012, 10:28 AM   #48
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Pretty awesome that they replaced a very expensive piece of electronics equipment before trouble shooting something that probably cost $20 in bolts. I do understand that there
Might be a known issue with the speedos, but maybe the bolt problem is part of it. Good info about the hall effect in reading wheel speed , pretty cool.
Glad you got it resolved by the tried and true MH detectives like so many other issues!
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Old 08-17-2012, 10:44 AM   #49
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Good guys over there; like I said before my frustration just got the better of me!
so Roberet .i know your a cowgirls fan. Are you going to call Jerry jones and why you can only win 1 playoff game in 12 years......hahahah
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Old 08-17-2012, 12:02 PM   #50
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That's what you get for buying a KTM and not an MV

If you bought the MV instead, you'd still be waiting for the parts !!! hehehe

And each individual has different oppinions on dealers. Ask me how my luck was when buying 2 MV's from Houston Yamaha Motorsports .... I am noy buying even a shirt from them. My bikes spent more time combined in their place than in my garage waiting for parts and rep approval to perform warranty works.
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Old 08-17-2012, 12:08 PM   #51
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I dont think it was wrong in calling them out. You didnt really bash them, more ranting on a situation. I think you handled it really well. Glad you got it fix. Word of mouth travels fast.
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Old 08-17-2012, 12:11 PM   #52
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Everybody needs to realize that this is retail. You can't make everyone happy all of the time. I hope the lesson learned is that it is important to say something before you get to his level of frustration. It didn't take long to get this resolved as soon as the right people knew of the situation and got involved. Every shop has issues sooner or later, it's all about how you handle them that counts. If there is anything I can do for this customer from a parts/accessory standpoint please let me know.
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Old 08-17-2012, 12:15 PM   #53
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Wow! This is some thread... Sounds like a session on The View.

Glad it worked out for you, though. Good for Bill to get the GM involved.

BTW, the speedo sensor is probably a proximity switch that picks up the bolts heads as targets. I played with prox sticks a lot in my line of work. Most industrial prox stick spec sheets will give different air gap distances for carbon steel and Stainless steel targets. I'm guessing that might have been what the issue was.

Sorry, couldn't resist an opportunity to geek out.
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Old 08-17-2012, 12:15 PM   #54
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a legit complaint should stand, but then again the sponsor should be able to refute it...and if the complaint turns out to be just trolling or sour grapes, then the thread should disapear. I have dealt with several of our sponsors and have never received bad treatment. Some i prefer over others just because of personality traits and knowing folks, but all have treated me good. I had one sponsor I got crosswise with over an issue, but they made it right and I would not bad mouth them to anyone, it is not whether you make a mistake or not, because we all do, it is how you handle those mistakes and i have yet to see one of our sponsors who would not fix things for you. Let us hope this situation gets made right too.
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Old 08-17-2012, 12:16 PM   #55
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Quote:
Originally Posted by BD#270 View Post
Everybody needs to realize that this is retail. You can't make everyone happy all of the time. I hope the lesson learned is that it is important to say something before you get to his level of frustration. It didn't take long to get this resolved as soon as the right people knew of the situation and got involved. Every shop has issues sooner or later, it's all about how you handle them that counts. If there is anything I can do for this customer from a parts/accessory standpoint please let me know.
seriously....I know its retail but come on man....


The man made numerous calls and attempts at trying to handle the situation and nothing was done. He did the leg work on getting the warranty to cover the they THOUGHT needed to be done. They never called him. THAT, have some professionalism and make a 2 minute call. The bike had been in the shop for many weeks at this point. Say something before it got to this point? REALLY!!! He did and nothing was done. That, i say he did the right thing.
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Old 08-17-2012, 12:32 PM   #56
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Everyone needs to realize nobody is perfect and mistakes happen. But from my experience, Wild West doesn't make too many of them. I've bought 2 bikes from there and a set of Michelins and got the lowest price around. Like Bill said, I'm sure he will help you in the future.

But from the OP's standpoint, I would have been furious.
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Old 08-17-2012, 12:37 PM   #57
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Wild West is not a bad place. I have dealt with them in the past. Posterchild2 did right by posting. I too would be angry to and sometimes you have to call them out. He's waited 5 weeks and he's been patient. Way to go Robert! Make no mistake, Wild West will still have my business
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Old 08-17-2012, 12:39 PM   #58
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Quote:
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seriously....I know its retail but come on man....


The man made numerous calls and attempts at trying to handle the situation and nothing was done. He did the leg work on getting the warranty to cover the they THOUGHT needed to be done. They never called him. THAT, have some professionalism and make a 2 minute call. The bike had been in the shop for many weeks at this point. Say something before it got to this point? REALLY!!! He did and nothing was done. That, i say he did the right thing.
This... I'll be the most patient person as long as I'm updated and the stories fed to me don't sound like BS. Wild West should have called him BEFORE this thread.
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Old 08-17-2012, 01:09 PM   #59
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Glad it got worked out. Everybody will make errors of some sort. Sounds like they handled it well (eventually).

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Old 08-17-2012, 01:14 PM   #60
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Quote:
Originally Posted by Volfy View Post
Wow! This is some thread... Sounds like a session on The View.

Glad it worked out for you, though. Good for Bill to get the GM involved.

BTW, the speedo sensor is probably a proximity switch that picks up the bolts heads as targets. I played with prox sticks a lot in my line of work. Most industrial prox stick spec sheets will give different air gap distances for carbon steel and Stainless steel targets. I'm guessing that might have been what the issue was.

Sorry, couldn't resist an opportunity to geek out.
That is exactly what it was. To a tee! When I took the bike in to them I mentioned that the bike was trailored 300 miles and maybe the speed sensor was damaged in transit and I also mentioned to them the tires were just put on the day before it was trailored and to check the bolts. I read about this being a problem on other bikes getting whacky speedo readings. Anyway; problem solved and hopefully I will get my bike back soon.
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