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Old 07-29-2011, 11:48 AM   #101
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Originally Posted by tookerks View Post
Ok so if clutch burns out do you have to pull bottom half of engine for debree? They are requiring me to pay service charges on the repair.

The bike will barely come out if 1st once in neutral it will not go in to 2nd at alll. And the gear indicator goes blank. In first with clutch lever in, it still rolls.
this sounds like more of a tranny issue more than clutch. I am real curious if they really took apart the bike to diagnose the problem
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Old 07-29-2011, 11:51 AM   #102
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Obvious to who? Why do noobs crash on noob rides?
Obvious to anyone who has any mechanical ability or has worked on bikes for a living would know that it is not normal for a clutch to go out in 500 miles unless they drag race or race on the track
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Old 07-29-2011, 11:51 AM   #103
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And you know they contacted Yamaha how? The OP even stated he called Yamaha. The person at Yamaha tried calling Mancuso but could not get through to anyone because they put her on hold for 45 minutes. Honestly seems like all they care about is closing a sale on a bike after that off
I'd certainly start an email campaign. Send an email to the GM at Mancuso and CC Yamaha corporate.

I had warranty issues with a service desk once (Honda). Went home and thought about it, fired off an email and viola, problem solved
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Old 07-29-2011, 11:54 AM   #104
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Obvious to anyone who has any mechanical ability or has worked on bikes for a living would know that it is not normal for a clutch to go out in 500 miles unless they drag race or race on the track
Yea, of course it's not normal, but how does a dealer know if a clutch has been abused? Where's the video of that idiot frying the clutch in the Vette?
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Old 07-29-2011, 11:58 AM   #105
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Old 07-29-2011, 11:59 AM   #106
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Yea, of course it's not normal, but how does a dealer know if a clutch has been abused? Where's the video of that idiot frying the clutch in the Vette?
Dude that's why you pay a premium at dealerships because they are supposed to back you up
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Old 07-29-2011, 11:59 AM   #107
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And if they are not backing you up support your local shop!!!!
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Old 07-29-2011, 12:00 PM   #108
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Should have gotten a Ducati from Houston Superbikes FTW
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Old 07-29-2011, 12:03 PM   #109
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And you know they contacted Yamaha how? The OP even stated he called Yamaha. The person at Yamaha tried calling Mancuso but could not get through to anyone because they put her on hold for 45 minutes. Honestly seems like all they care about is closing a sale on a bike after that off
I do not know, but it is part of the procedures for any warranty claim (dealer calls manufacturer for approval on repairs). I dont want to state the obvious here but something just doesnt add up here..... The OP did mention that Mancuso talked to Yamaha and they said NO, then the OP also stated that he talked directly to Yamaha and they also said NO...... so just by simple logic, why would Yamaha be calling Mancuso if theyalready denied the claim from the start? it just doesnt make sense to me, is there something else the OP forgot to mention here?
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Old 07-29-2011, 12:05 PM   #110
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And this us the second time a mancuso dealership had done some bs. I took my ninja in for a service, and ended up taking it home in a truck because it would run anymore. That was AJ Foyt that time.
i dont quite understand your phrase, was it mancuso for the second time or aj foyt for the first time?
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Old 07-29-2011, 12:08 PM   #111
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Dude that's why you pay a premium at dealerships because they are supposed to back you up
Dude, that's why warranties have exclusions. Yamaha has deeper pockets than Mancuso. FYI, Mancuso has to pay for bikes, parts, and labor too
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Old 07-29-2011, 12:11 PM   #112
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Dude, that's why warranties have exclusions. Yamaha has deeper pockets than Mancuso. FYI, Mancuso has to pay for bikes, parts, and labor too
Yeah they also prolly have a 30-40% mark up on parts some even 50% then they only have to pay there techs $15 an hr which would take maybe 1 - 2 hrs to replace and then they have a happy customer who will return and buy much more than what it cost to fix this bike.......you gotta spend money to make money simple
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Old 07-29-2011, 12:13 PM   #113
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Yeah they also prolly have a 30-40% mark up on parts some even 50% then they only have to pay there techs $15 an hr which would take maybe 1 - 2 hrs to replace and then they have a happy customer who will return and buy much more than what it cost to fix this bike.......you gotta spend money to make money simple
So then why doesn't Yamaha cover clutches for the first year or 12,000 miles? Would it put them out of business?
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Old 07-29-2011, 12:13 PM   #114
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Dude, that's why warranties have exclusions. Yamaha has deeper pockets than Mancuso. FYI, Mancuso has to pay for bikes, parts, and labor too
I understand where you're coming from. Of course they don't have to anything about it...but then you have forums like this that bash there business and now they prolly lost even more business because someone is out there complaining about the shop and that gets more people who have had a bad experience to chime in and then you have the people that will never shop there because of this thread
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Old 07-29-2011, 12:14 PM   #115
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Ok so if clutch burns out do you have to pull bottom half of engine for debree? They are requiring me to pay service charges on the repair.

The bike will barely come out if 1st once in neutral it will not go in to 2nd at alll. And the gear indicator goes blank. In first with clutch lever in, it still rolls.
they may want to look into the transmission concer.
You as a customer will need to authorize for them to tear down and diagnosis. you dont have to pay for anything until they determine the cause of failure and if its not cover under warranty.

only reason why you need to approve it is because (once again) they are just a shop. they get pay from the Manufactor or the customer..
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Old 07-29-2011, 12:15 PM   #116
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So then why doesn't Yamaha cover clutches for the first year or 12,000 miles? Would it put them out of business?
If it makes it 12000 miles there is not an issue with the clutch. What are you trying to prove with this question?
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Old 07-29-2011, 12:15 PM   #117
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So then why doesn't Yamaha cover clutches for the first year or 12,000 miles? Would it put them out of business?
It would be very costly.
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Old 07-29-2011, 12:16 PM   #118
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If it makes it 12000 miles there is not an issue with the clutch. What are you trying to prove with this question?
Ok, then why are clutches excluded, period. That make you happy?
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Old 07-29-2011, 12:17 PM   #119
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im still wondering if this is a clutch or a transmission issue. a lot of riders, especially those without mechanical knowledge confuse the two.

OP, please describe in more detail what the bike would or would not do.

can you shift it from 1 to N to 2 and on up?
if you can get the bike in 1st, and release the clutch lever, does the bike go, or do the RPMS go up and the bike just sits there?

i have seen customers burn out clutches that fast, especially on a new bike, they want to rev it, do burnouts etc, and can toast it quickly. considering how often this may happen, i can see why a factory might make it a policy not to warranty them. i have seen factories do the one time "good will" thing for that too.

on the other hand...if its really not shifting and the clutch itself is fine i would call that a transmission problem, and id think that would be covered.
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Old 07-29-2011, 12:17 PM   #120
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As I and others have said earlier, there is something missing in this story.
I used to be a service mgr at a local Yam shop and this story is not the whole deal.

Either Mancuso is not telling him something or he is not telling us something. It feels like the latter is true.
They should have explained/showed in detail what they found, what Yamaha said, why his claim was denied and what his options are now. There should be some looking into the statement about R1 clutches not being correctly engineered and whether or not there may be a recall about it.
It might be too early for a recall but if there is an issue with the R1 clutches Yamaha would be negligent in denying warranty claims off hand when they know there could be a problem.
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