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Old 07-29-2011, 04:40 PM   #181
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did your car only have 500 miles on it
yes, but it was an automatic and he never power braked it
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Old 07-29-2011, 06:44 PM   #182
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Ok so lets start from the beginning. I was riding home on Tuesday evening. I got about a block from the house when caught by a light. After taking off from the light, i attempted to shift into 2nd gear. It would not go into 2nd. I made it to the house and killed the bike then attempted to shift it into different gears while it was cut off. The bike would go into neutral if i forced it, and after trying for 5 minutes or so it made it into 2nd. It would not what so ever go passed 2nd. And the gear indicator would go blank. The bike also while in first with the clutch level engaged, the bike wanted to roll. I then called Team Mancuso the next day to have the bike picked up. They did so. When I finally got a diagnosis the next day, which was Thursday, they said the clutch had been burned up. They then said that the motor had to be pulled to clear debree as to not cause further damage to the motor. Team Mancuso said they would ask Yamaha if they would goodwill me a clutch since it was so new of a motorcycle.

Ultimately, Yamaha is going to provide the parts, and I have to pay for the service.

Now, Yamaha is refusing to talk to me, and the representatives are refusing to let me speak with anybody else. They actually told me they are refusing to let me speak with a manager or anybody else. The woman I spoke with at Yamaha will not return voicemails, and the second woman I spoke with refused to give me her name, and the third woman i was speaking with just so happened to get disconnected mid conversation.

So ultimately, I am paying for service charge on this brand new bike. Due to the issues I have had with products coming from Team Mancuso, I will not be doing business with them in the future. As for Team Mancuso customer service on this issue, It was not bad. I have just had 2 bad experiences with something from Mancuso. Thus, I will not be getting any type of service from them.

If you have any more questions or complaints that I am not giving enough information, go ahead and ask. I will be happy to answer any question you may have.

Thank you and have a nice day.
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Old 07-29-2011, 06:45 PM   #183
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sounds like yamaha are a bunch of dicks. I won't be buying anything from them in the future
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Old 07-29-2011, 06:52 PM   #184
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Old 07-29-2011, 07:00 PM   #185
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LOL NewRider way to make me feel good. Wait no it still sucks. And yes thats it.
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Old 07-29-2011, 07:35 PM   #186
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You might think about filing a small claim against them for the labor cost - right up to the $500 maximum as I'd bet the new labor cost will exceed that.

Even if you don't have a particularly solid case you could still come out ahead. Yamaha isn't going to want to go to court over $500 in parts and labor. You stand a good chance of either getting them to perform the repair at no cost to you or at least reaching some kind of better middle ground compromise.

In any case it'll let them know you're serious and all you can lose is time and the meager filing fee.
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Old 07-29-2011, 08:29 PM   #187
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Quote:
Originally Posted by tookerks View Post
Ok so lets start from the beginning. I was riding home on Tuesday evening. I got about a block from the house when caught by a light. After taking off from the light, i attempted to shift into 2nd gear. It would not go into 2nd. I made it to the house and killed the bike then attempted to shift it into different gears while it was cut off. The bike would go into neutral if i forced it, and after trying for 5 minutes or so it made it into 2nd. It would not what so ever go passed 2nd. And the gear indicator would go blank. The bike also while in first with the clutch level engaged, the bike wanted to roll. I then called Team Mancuso the next day to have the bike picked up. They did so. When I finally got a diagnosis the next day, which was Thursday, they said the clutch had been burned up. They then said that the motor had to be pulled to clear debree as to not cause further damage to the motor. Team Mancuso said they would ask Yamaha if they would goodwill me a clutch since it was so new of a motorcycle.

Ultimately, Yamaha is going to provide the parts, and I have to pay for the service.

Now, Yamaha is refusing to talk to me, and the representatives are refusing to let me speak with anybody else. They actually told me they are refusing to let me speak with a manager or anybody else. The woman I spoke with at Yamaha will not return voicemails, and the second woman I spoke with refused to give me her name, and the third woman i was speaking with just so happened to get disconnected mid conversation.

So ultimately, I am paying for service charge on this brand new bike. Due to the issues I have had with products coming from Team Mancuso, I will not be doing business with them in the future. As for Team Mancuso customer service on this issue, It was not bad. I have just had 2 bad experiences with something from Mancuso. Thus, I will not be getting any type of service from them.

If you have any more questions or complaints that I am not giving enough information, go ahead and ask. I will be happy to answer any question you may have.

Thank you and have a nice day.
Now that's what I call a proper post
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Old 07-29-2011, 09:03 PM   #188
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Now that's what I call a proper post
IN-FRAKING-DEED. thank you, OP. been waiting a couple days for that ...and it aint even my bike...lol. but being in the industry I just want to know.

now I have a couple of "skill points",if you will, in service/mechanical shiznattery...but considering the gravity and consequences of the situation, id rather just shut my fraking mouth and let the experts spit the truth...what does this sound like? clutch? tranny? both? one causing the other?

please, allmighty Guru's with the knowledge of what tis and what twisnt, enlighten us.
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Old 07-29-2011, 09:06 PM   #189
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Old 07-29-2011, 09:09 PM   #190
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I still say tranny
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Old 07-29-2011, 09:21 PM   #191
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Quote:
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The bike would go into neutral if i forced it, and after trying for 5 minutes or so it made it into 2nd. It would not what so ever go passed 2nd. And the gear indicator would go blank. The bike also while in first with the clutch level engaged, the bike wanted to roll.
I would ask to see the clutch they say is burned up. I would also ask for an explanation of why a burned up clutch is jamming the transmission. Why will it go into second (and apparently 1st) but no other gears?

Quote:
They then said that the motor had to be pulled to clear debree as to not cause further damage to the motor.
Did you authorize them to do all this to clear debris? Have they indicated what sort of debris it is? Clutch pieces? Gear pieces? Pieces of clutch basket?
I would ask to see the debris.

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Ultimately, Yamaha is going to provide the parts, and I have to pay for the service.
At least Yamaha has come your way a little.

Quote:
Now, Yamaha is refusing to talk to me, and the representatives are refusing to let me speak with anybody else. They actually told me they are refusing to let me speak with a manager or anybody else. The woman I spoke with at Yamaha will not return voicemails, and the second woman I spoke with refused to give me her name, and the third woman i was speaking with just so happened to get disconnected mid conversation.
This is VERY unusual...
As suggested earlier e-mails would be a way to document this, assuming you can get them to respond.

Quote:
As for Team Mancuso customer service on this issue, It was not bad. I have just had 2 bad experiences with something from Mancuso. Thus, I will not be getting any type of service from them.
Maybe as suggested earlier, you should move the bike to a different dealer for the service work.
Document everything.
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Old 07-29-2011, 09:22 PM   #192
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I still say tranny
It sounds like more than just a burned up clutch for sure...
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Old 07-29-2011, 09:24 PM   #193
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Quote:
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I still say tranny
i want to say this too, but i dont know. it sounds like OP's clutch is stuck closed, not slipping. normally if a clutch goes bad, it slips...you can still shift. what would cause a clutch that wont let go? worn springs? broken pushrod? something is bound up in there. ive seen dirtbike clutch baskets where the plates have worn grooves in the so the plates cant move towards and away from each other...

i would agree a clutch is a non warranty wear item, but only in the sense that brake pads wear, chains stretch, and tires lose tread. in my semi-professional opinion this seems like something different.

OP, what parts are being replaced at no cost to you? friction and steel plates? springs? or baskets? more?

im curious if they replace just the plates and it doesnt fix the issue if OP will get his money back for the service work, as clearly there is something else going on.
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Old 07-29-2011, 09:26 PM   #194
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Old 07-29-2011, 09:27 PM   #195
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i want to say this too, but i dont know. it sounds like OP's clutch is stuck closed, not slipping. normally if a clutch goes bad, it slips...you can still shift. what would cause a clutch that wont let go? worn springs? broken pushrod? something is bound up in there. ive seen dirtbike clutch baskets where the plates have worn grooves in the so the plates cant move towards and away from each other...

i would agree a clutch is a non warranty wear item, but only in the sense that brake pads wear, chains stretch, and tires lose tread. in my semi-professional opinion this seems like something different.

OP, what parts are being replaced at no cost to you? friction and steel plates? springs? or baskets? more?

im curious if they replace just the plates and it doesnt fix the issue if OP will get his money back for the service work, as clearly there is something else going on.

very true. this also sounds like a catastrophic failure, not a gradual progression. poor riding habits like riding the clutch wouldn't have a spontanious failure
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Old 07-29-2011, 09:34 PM   #196
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+1 On post by OP a lot easier to understand the situation. The part about needing to clean out the engine is understandable if the actual clutch fibers have gotten brittle and broken into small pieces. Without cleaning and probaly replacing the oil pickup you run risk of starving the motor of oil.
IF I did not feel comfortable with the dealer I would pay the checkout Min Is usually 1 hr. And I would take the bike somewhere I feel comfortable,pay them their checkout probaly 1-2hrs to let you know what is going on. If it is a fail hard part IE: Shift star,detent, or dogs/windows it WILL be warrenty If there are no failed hard parts and JUST the clutch steels and fibers need to be replaced then pay out of pocket to have the clutch done by a shop you feel comfortable with. However if it is just the clutch steels and fibers and they are going to goodwill parts then it sounds like they are treating you fair.
It is common for manufactures to cover parts and customer cover labor when it is something that could have happened with out the customer trying to abuse however not a part defect.

I am also curious EXACTLY what parts they are replacing..
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Old 07-29-2011, 09:40 PM   #197
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I have attempted to email yamaha, but hard to fund their email address. They refused to give me those as well. They said when a clutch fails there can be debree in the oil return screen. I have yet to se any of the said parts but I will believe me. Iam not an easy customer. I did tell them that my invoice needs to be as detailed as possible. I want to know the tech who worked on it. I ned to know the parts, diagnosis, time everything.

G atuy another shop tokd me that spending in if the clutch ring is warped it could cause it not to shift. But rare.

Sorry for
spelling I'm on my phone.
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Old 07-29-2011, 09:42 PM   #198
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Clutches are not warranty items....

Clutch baskets ARE supposed to be. I've seen both Yamaha & Suzuki punt customers on that issue.


But this sounds like nothing even close to clutch related. Even if your plates all welded together from a world record burnout you'd still be able to shift gears.
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Old 07-29-2011, 09:43 PM   #199
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I agree the engine probably DID need to be cleaned out. My only question is whether or not he authorized this expensive work.
If he did, then there's not much he can say, but under the circumstances I would have wanted to know if it was gonna be warranty work before I said, "Yeah, clean out the motor and I'll pay for it".
It sounds like the OP was expecting it to be covered and if the dealer went forward with all this work without the owners consent, they might not should have done that.
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Old 07-29-2011, 09:49 PM   #200
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