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Old 04-14-2011, 05:47 PM   #21
eltejano
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WTF?!?!?! They have it taken apart after you took it in for an oil change. I would go get it right away.
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tejano? Rape me
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Old 04-14-2011, 06:02 PM   #22
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How so?


Did you inspect the bike before taking it yourself?

How knowledgeable is your friend on bikes. If he knew that's the problem why not just buy the washer and do it himself or ask you to do it??

Sure there is not more to this story? Did you tell the guy this when you took it? or when you spoke on the phone? If you did, what did he tell you about it.

You are leaving stuff out it seems.


Phishy...
I originally started this thread to see if anyone else has had a bad experience with this paticular shop not if my friend is knowledgeable on bikes or not but if you need TO KNOW THE REST OF THE STORY (Paul harvey ) here it is. My friend was diagnosed with ALS its what stephen hawking has. He cant speak or walk any more & can barley use his electric chair. He was a drag racer (bikes) not too long ago nick named the juggler he has won 2 chapionchips in seperate classes in the same year.

Did you inspect the bike before taking it yourself?
No thats why I took it to Suzuki.

How knowledgeable is your friend on bikes?
Very.

If he knew that's the problem why not just buy the washer and do it himself or ask you to do it??
Because he has ALS. I did tell the dealer to please replace sed washer.

Did you tell the guy this when you took it? or when you spoke on the phone?
Yes I told him both times.


or when you spoke on the phone? If you did, what did he tell you about it.
Yes I have one in stock & it will be a $1.00


& now I just got off the phone with them & IT WILL BE $86.80 for an oil change when I was quoted $42.44 originallly. for a Suzuki BE KING I told them to use their lowest synthetic oil & he told me it was $42.44 so riddle me that Maxwell Smart
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Old 04-14-2011, 06:06 PM   #23
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That should not be, go pick up the bike and let them know you are not paying for unauthorized work... I will accompany yall if ya want me to, i always like having fun!

I might take you up on that.
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Old 04-14-2011, 07:48 PM   #24
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wow.
and the service mgr is on mh too
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Old 04-14-2011, 07:55 PM   #25
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It would be cool if he could help me out.
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Old 04-14-2011, 08:04 PM   #26
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It would be cool if he could help me out.
i will send him a link

edit- he aint been on here since the 4th but i sent a facebook msg for ya
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Old 04-14-2011, 08:09 PM   #27
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Thank you for the help.
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Old 04-14-2011, 08:18 PM   #28
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Did you take the bike to them for a OIL CHANGE or to find a OIL LEAK? It is not uncommon to do some removal of parts to be sure of the location of your leak. If you brought it to a shop wanting them to find the leak I am sure that you signed aproval of 1 hr minimum diag. time or something to that effect. If you broght it in for a oil change then they should have done the oil change and call you if they find any other issues before removing anything. Techs usually get paid for billed time and most do not remove anything without approval of the customer to be sure that they are getting paid for any work involved. Pay for oil change= get oil change and inspections tire pressure checked"most places" ect. Pay for diag. time to find oil leak= you are approving what ever the shops minimum amount is and if they need to charge you more they call for approval of more time. If they can locate/fix the problem within minimum labor time then they may take off countershaft sprocket cover or what they need to to be certain that they are locating the right leak. If they have the covers off ect and you deny repair then they put it back togther and you pay minimum labor or what ever labor your pre authorized and you are on your way. Best of luck to you.
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Old 04-14-2011, 08:19 PM   #29
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Tell you what!

Why dont you take a few minutes tomorrow and come and see me, I will show you what I was talking about.

Dell
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Old 04-14-2011, 08:22 PM   #30
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Or you could have called them and discused the matter with the service manager who it looks like would have been more then happy to answer any of the questions about your repair that you might have
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Old 04-14-2011, 08:27 PM   #31
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Why dont you take a few minutes tomorrow and come and see me, I will show you what I was talking about.

Dell
Good deal thank you for responding to me I know I will feel better seeing what you are talking about. I know its a pain in the to describe problems like this on the phone.
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Old 04-14-2011, 08:28 PM   #32
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WTF?!?!?! They have it taken apart after you took it in for an oil change. I would go get it right away.
So what you are saying is that if a technician of 17 years found that the oil drain plug gasket was not the problem that you would not want that technician to spend a few minutes trying to find the problem for you?
I guess you would rather that technician just do the oil change, charge you for the work and send you out on the road without ever letting you know that there is a problem that could end up costing you a lot of money down the road!
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Old 04-14-2011, 08:35 PM   #33
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Quote:
Originally Posted by Houston Terrell View Post
Did you take the bike to them for a OIL CHANGE or to find a OIL LEAK? It is not uncommon to do some removal of parts to be sure of the location of your leak. If you brought it to a shop wanting them to find the leak I am sure that you signed aproval of 1 hr minimum diag. time or something to that effect. If you broght it in for a oil change then they should have done the oil change and call you if they find any other issues before removing anything. Techs usually get paid for billed time and most do not remove anything without approval of the customer to be sure that they are getting paid for any work involved. Pay for oil change= get oil change and inspections tire pressure checked"most places" ect. Pay for diag. time to find oil leak= you are approving what ever the shops minimum amount is and if they need to charge you more they call for approval of more time. If they can locate/fix the problem within minimum labor time then they may take off countershaft sprocket cover or what they need to to be certain that they are locating the right leak. If they have the covers off ect and you deny repair then they put it back togther and you pay minimum labor or what ever labor your pre authorized and you are on your way. Best of luck to you.

Just the oil change & to please put the new washer on.
I did not ask them to look for anything else or to take any pieces off the bike. They called after the fact. Its ok im happy they responded to me & will sort it out tomorrow.
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Old 04-14-2011, 08:42 PM   #34
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Well I would have to guess that when doing the oil change he noticed a slight leak and decided to confirm the location of the leak instead of guessing. Sounds like he did you a favor. You have to understand that no GOOD shop would want a bike to leave that is unsafe to ride with out at least bringing it to your attention and letting you decide to fix the problem or to not fix the problem. Its one thing if you pick up your POS bike "Not saying yours is just example" that is falling apart and literally a death trap KNOWING because the shop let you know things that are wrong with it and you deny fixing it. Its another thing to smile and watch somone who does not know any better roll off on a death trap and crash and die with out letting them know that it is unsafe to ride. Mabye a different perspective<sp>
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Old 04-14-2011, 08:42 PM   #35
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Thank you to Craigintx for the help

I look forward to meeting tomorrow cajun316 thank you for getting back to after hours.
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Old 04-14-2011, 08:43 PM   #36
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Well I would have to guess that when doing the oil change he noticed a slight leak and decided to confirm the location of the leak instead of guessing. Sounds like he did you a favor. You have to understand that no GOOD shop would want a bike to leave that is unsafe to ride with out at least bringing it to your attention and letting you decide to fix the problem or to not fix the problem. Its one thing if you pick up your POS bike "Not saying yours is just example" that is falling apart and literally a death trap KNOWING because the shop let you know things that are wrong with it and you deny fixing it. Its another thing to smile and watch somone who does not know any better roll off on a death trap and crash and die with out letting them know that it is unsafe to ride. Mabye a different perspective<sp>
I agree 100%
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Old 04-14-2011, 08:46 PM   #37
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was this on a B-King?
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Old 04-14-2011, 08:53 PM   #38
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Yes sir.
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Old 04-14-2011, 09:01 PM   #39
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She is big black & ungly & I love her I wish she was mine but I am thankful I can use her when I need my fix definately different than my CBR.
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Old 04-14-2011, 09:06 PM   #40
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Ya, I went to check out the dealership early Tuesday (as I have never been there before) and a B-King was leaking oil on the showroom floor. Only reason I asked.
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