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Old 06-21-2010, 05:36 PM   #41
Beanie Chino
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You know you're right. Going to the owner will make things right, but the question is if the proper people are in place, WTF do I need to goto the owner? If the place is run correctly then you know what? There wouldn't be people complaining about both their service and sales staff.
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Old 06-21-2010, 07:58 PM   #42
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You know you're right. Going to the owner will make things right, but the question is if the proper people are in place, WTF do I need to goto the owner? If the place is run correctly then you know what? There wouldn't be people complaining about both their service and sales staff.
Which goes back to what I said about we never hear the good stuff, only the bad. They have been in business for awhile and have a pretty loyal following of dedicated, happy cutomers. I"m willing to go out on a limb and say for every legitimate negative complaint there's at least 2-3 people who never had a problem, and again if those people who had a legitimate complaint had made an effort to resolve it they would no longer be unhappy (mostly). I'll go out even farther to say that I bet a bunch of the people who bash the place never actually tried to conduct real business there. Rather those people are reiterating what there homeboy said or someone else. Alot of the complaints are about his prices and yet I bought a bike there without getting screwed, so have a few of my friends. I am of the opinion that I, as a consumer, have no right to complain about what they ask for a bike. I either buy it or go elsewhere. Who am I to gripe and complain, it's why he has a business, to set his own rules and guidelines and most important to make a profit. Last time I checked he was not running a 501c. Anyways all I'm saying is if you have a complaint go to the boss and try to resolve it, if you are not treated correctly share your experience justifiably. If however you don't make an effort then I don't feel you have a right to complain. A problem has to be rocognized before it can be rectified. Just my .02.
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Old 06-21-2010, 08:11 PM   #43
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I think it was 1999 I bought a 1993 Suzuki GS1100G from them.
They were in a much smaller buliding back then, and they only sold used bikes

I offered them about 8% less than they were asking for the bike

As I recall they wanted 3800 and I offered 3200
I guess inpart that this bike was not a big seller, they agreed to the offer.

But other than that trans action I have not been back except for an occassional walk through the show room.

I do get the genernal preception that they are kind of high on the prices but they must be doing something right as they have grown.
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Old 06-21-2010, 08:44 PM   #44
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All I have to say is i've never seen any other dealership in Houston have as much negative sentiment towards them.
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Old 06-21-2010, 09:04 PM   #45
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All I have to say is i've never seen any other dealership in Houston have as much negative sentiment towards them.
So then because everyone else says somethng is bad im supposed to also consider It bad rather than use my own brain to evaluate my own personal experience? Thats childish behavior at its worst. Might as well be a sheep grazing with the herd if your just gonna follow the pack.
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Old 06-21-2010, 09:11 PM   #46
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So then because everyone else says somethng is bad im supposed to also consider It bad rather than use my own brain to evaluate my own personal experience? Thats childish behavior at its worst. Might as well be a sheep grazing with the herd if your just gonna follow the pack.
not at all true sir.
I have no good or bad business to report with them, but honestly, if I was in the market and I saw this thread, it would have nothing to do with acting like sheep and following along, it would have everything to do with learning from others. This many bad reports and only one or two good ones, as a consumer, I would run to another dealer in a blink!
Again, they have never done me wrong, but as proven by this thread, they definately have some issues needing ironed out.
I wish them luck and hope they use this feedback to turn into a positive, I know it would affect me drastically if I was an owner of it.
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Old 06-21-2010, 09:16 PM   #47
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Quote:
Originally Posted by trooper View Post
So then because everyone else says somethng is bad im supposed to also consider It bad rather than use my own brain to evaluate my own personal experience? Thats childish behavior at its worst. Might as well be a sheep grazing with the herd if your just gonna follow the pack.
Whenever a salesmen tells you that having a bike broken in for you is worth 2 grand it makes it hard to take a dealership seriously.
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Old 06-21-2010, 09:47 PM   #48
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I see circles in this thread lol



that is all.
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Old 06-21-2010, 09:58 PM   #49
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I walked in there a while back to look at an RSV4R and nobody came around to help me - not that I mind but still. I walked around the whole showroom floor while the sales people were just chatting up a storm.

I walked in there a LONG time ago when Carboy was still next to them along with World Car Stereo...like in the late 1990s. They were eager to sell me a bike! lol
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Old 06-21-2010, 10:05 PM   #50
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Quote:
Originally Posted by trooper View Post
So then because everyone else says somethng is bad im supposed to also consider It bad rather than use my own brain to evaluate my own personal experience? Thats childish behavior at its worst. Might as well be a sheep grazing with the herd if your just gonna follow the pack.
Trooper, it is best to study history so it will not repeat itself. To employ resources such as forums like this and customer reviews to gain insights is not childish....but an intelligent thing to do prior to making a big purchase. A motorcycle is not a popsicle or an ice cream cone. It is a major purchase that is wrapped up in emotion that involves a relationship with the service department of a shop to maintain your gear, fun and safety.

Make your own decision by all means, I STILL shop there because I really like Juan in the parts dept. Juan is great and the facility is beautiful .....however, I would not buy a bike there or have my bike serviced there again.:ban ghead:

If you feel you can fly when other before you perished into the sea....by all means maybe you can fly, who the am I to say you can't.....I say jump..GET SOME!!!!

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Old 06-22-2010, 08:32 AM   #51
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X import tried to sell me a "race bike" (03 Honda 600rr with plastics) for 8k in 2006... they wouldn't budge on the price telling. thanks Ximports...
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Old 06-22-2010, 08:38 AM   #52
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Quote:
Originally Posted by Intermission View Post
Whenever a salesmen tells you that having a bike broken in for you is worth 2 grand it makes it hard to take a dealership seriously.
True that's pretty ridiculous, but I would tend to look at that as a lack of skills on behalf of that salesman. He probably needed more training.

Quote:
Originally Posted by CaligoneTx View Post
I see circles in this thread....
definately

Quote:
Originally Posted by SGT USMC 0311 View Post
Trooper, it is best to study history so it will not repeat itself. To employ resources such as forums like this and customer reviews to gain insights is not childish....but an intelligent thing to do prior to making a big purchase. A motorcycle is not a popsicle or an ice cream cone. It is a major purchase that is wrapped up in emotion that involves a relationship with the service department of a shop to maintain your gear, fun and safety.

Make your own decision by all means, I STILL shop there because I really like Juan in the parts dept. Juan is great and the facility is beautiful .....however, I would not buy a bike there or have my bike serviced there again.:ban ghead:

If you feel you can fly when other before you perished into the sea....by all means maybe you can fly, who the am I to say you can't.....I say jump..GET SOME!!!!

EXIMPORTS = CAVEAT EMPTOR
I'm not shopping, just offering insight contrary to the norm. Agreed that research is important when making a major purchase, google is your friend, but I tend to take things online with a grain of salt. To each their own, the OP asked for opinions good & bad. Fortunately for me my experiences were good there.


CAVEAT EMPTOR, I would say that's true anywhere.
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Old 06-22-2010, 09:29 AM   #53
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To each their own, the OP asked for opinions good & bad. Fortunately for me my experiences were good there.


CAVEAT EMPTOR, I would say that's true anywhere.

true, the OP did ask for opinions, and bless you for your positive one! nobody is bashing you because you had a good experience and are telling about it. Lord knows, sounds like EI needs more happy customers like yourself, it has to start somewhere, maybe your number 1 and they are on their way to #2 and so on and so forth.
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Old 07-26-2010, 02:52 PM   #54
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