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Old 11-16-2009, 09:42 PM   #1
logik
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Thumbs down Worst dealer ship ever"Cycle Shack North in Conroe"

Worst experience ever. Short and sweet my 06 gsxr 1000 was due for a frame recall. So I took the bike in to the one and only service advisor Arland. They took my bike. Two weeks go by no word. So I call them. They have no answers. Week three it needs a frame and needs to be ordered. After 2 months I call them and its done. Arland lacks communication skills. I pick up the bike get it home and notice rear chain adjustment nuts loose, triple tree scratched, screws changed from orginals. I rode the bike 2 days and the clutch lever falls off while in a middle of a down shift. I mean what the f***. I take the bike back argue with Arland for 30 mins about the lever and triple tree. He says the tech didnt touch the lever and the tree was scratched. Asked for service manager. He says just to replace the both. If anything they took care of that. So my bike is registered out of state and need a texas state inspection. I start the state inspection process (since I'm a state inspector) and go and behold the frame that the "quality technician" replaced, screwed up a vin digit and forgot another. You dont do this and not know that you did it but he said nothing. So again another trip back to . I left the bike again this time for a dps officer to determine if the error could be fixed and of course not. So for the second time the bike needs another frame. So you would figure since I told Arland that his communication skills lacked and he should inform his customers more, you would think on this visit their would be more communication. Try again. Another 2 months goes by Arland calls to tell me the bike is done. Now lets not forget over all these months I have a payment to make for something that I dont even have. When I pick it up nothing but more conflicts with other things, it gets resolved and I take the bike home. Now on the way home as I hit bumps their is a knocking noise. Go and behold our "Quality Tech" didnt let me down. He left the bolts for the front headlight assembly loose. I also found that the bolts at the triple tree which tighten the forks up top one bolt was loose while another wasnt even there. After all of this I would I never think of taking even my lawn mower there to be repaired. I have received better service and repairs from hole in the shops.
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Old 11-16-2009, 09:46 PM   #2
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thanks for letting us know that man. srry to hear bout the treatment. wont be taking any of my there.
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Old 11-16-2009, 09:47 PM   #3
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that truly sucks. Sounds like that guy Arland needs to be unemployed
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Old 11-16-2009, 09:55 PM   #4
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Pretty screwed up. In this booming economy with customers lining around the block to buy bikes, I guess they can afford to people over.
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Old 11-16-2009, 10:51 PM   #5
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Old 11-16-2009, 10:52 PM   #6
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I imagine it may.take a bit for a frame, but sounds like service was a bit over their head.

Be firm if u must to get ur bike to where u want.
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Old 11-16-2009, 11:05 PM   #7
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Wow. Sorry for your misfortune and thanks for the heads up.
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Old 11-16-2009, 11:26 PM   #8
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Last edited by houstonch73; 11-16-2009 at 11:28 PM.
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Old 11-16-2009, 11:33 PM   #9
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That sucks. I'm left with nothing else to say but. .......
Shoulda bought A Kawi
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Old 11-16-2009, 11:33 PM   #10
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Quote:
Originally Posted by houstonch73 View Post
How about a scenario where you take your bike to a shop and a mechanic gets injured working on your bike, that they agreed to work on, and then files a lawsuit against you for the damages?

Imagine that for a second....... if this holds, you take your truck to Discount Tire and the tech slips a disc lifting a tire onto your truck, lawsuit against you. You go and get your oil changed at a Quick-E-Lube type place, the tech burns his arm on the exhaust under your car, you get sued. You go to Sonic to order a cheeseburger, the car-hop trips bringing your food to you and breaks her arm, you get sued.

Doesn't make a lot of sense does it?
WOW...thats some serious bs


thanks for the heads up man...sucks it happened
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Old 11-16-2009, 11:37 PM   #11
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Old 11-16-2009, 11:40 PM   #12
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Unbelievable! You just can't hardly find good service anymore.
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Old 11-17-2009, 01:11 AM   #13
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Quote:
Originally Posted by houstonch73 View Post
Dangit,.....forgot to specify that it wasn't Cycle Shack North that I was talking about. Was another shop in the area that I can't specify at this time due to the pending legal action against the customer. (and the customer wasn't me but was a friend of mine)

Yeah, its some real BS. Luckily I can do 99% of the work that my HDs need. (and one needs a LOT more than the other! lol......)
SO this guy is getting sued by the mechanic working a his fuking bike?? And he court allowed the law suit? WTMF?!?!?!

What the is wrong with this country??
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Old 11-17-2009, 01:13 AM   #14
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thanks for the Info, Doesnt sound like I will ever be going to Cycle Shack North!
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Old 11-17-2009, 01:19 AM   #15
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Old 11-17-2009, 01:23 AM   #16
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^Its more like 1/2 a year! He brought it in 2x to have the frame change

This is incredibly ridiculous service...thanks for advising us.
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Old 11-17-2009, 01:30 AM   #17
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I had a similar experience with this place...same guy was there. Took my '06 r6 in for a recall and it took a long time to get it back. Not to mention several weeks down the road I noticed they had tightened a screw down too tight and cracked a piece of plastic! Good thing I no longer live on that side of town
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Old 11-17-2009, 09:08 AM   #18
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and to think you were right down the street from Motorcycles Unlimited....
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Old 11-17-2009, 09:15 AM   #19
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Maybe a dumb question but does Patrick work on bike recalls? That might be usefull info for future ocassions
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Old 11-17-2009, 09:18 AM   #20
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EDIT: what ^^^^ he said
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