PC Desktop Support job.

[Dos Equis]

Hello Team:

My Company is looking to fill a position for an experienced Help Desk/Desktop Support Analyst.

They want a person with good experience troubleshooting: Windows XP issues, MS-Office (mostly Outlook issues), printers, Blackberrys, excellent customer service skills. Support is provided in a Corporate environment and remote support for overseas customers. The salary is in the upper $50's.

The only caveat is that you need to wear "business casual" attire.

Send me your resumes at:
robert.zapata@gmail.com

[Ulric]

Hello Team:

My Company is looking to fill a position for an experienced Help Desk/Desktop Support Analyst.

They want a person with good experience troubleshooting: Windows XP issues, MS-Office (mostly Outlook issues), printers, Blackberrys, excellent customer service skills. Support is provided in a Corporate environment and remote support for overseas customers. The salary is in the upper $50's.

The only caveat is that you need to wear "business casual" attire.

Send me your resumes at:
robert.zapata@gmail.com


Might help to tell folx what part of town or company.

[Dos Equis]

Might help to tell folx what part of town or company.

Galleria area.

Will disclose the name of the Company after I submit your resume to HR.

[Pyrofallout]

zapata: what is the pay range? currently a technician for a school district but looking for something better. A+, cisco, currently working on AAS Network Admin for MS and Cisco. School district for @ 1.5 years, retail tech for 1.5 years. PM me if you can give me any info, and a full job descript.

Wear business casual everyday, so nothing new there :-P

Thanks!

[Pyrofallout]

Just saw the salary up top. I will email you my resume tonight or tomorrow. Really wanting to move to a more corporate environment. All the things above mention I have lots of experience in (maybe not a ton with blackberry cause I only have end-user experience with that, not server side, if ya'll use Windows Mobile I have a TON of experience there).

[Dos Equis]

Just saw the salary up top. I will email you my resume tonight or tomorrow. Really wanting to move to a more corporate environment. All the things above mention I have lots of experience in (maybe not a ton with blackberry cause I only have end-user experience with that, not server side, if ya'll use Windows Mobile I have a TON of experience there).

Send me your resume ASAP.

[Dos Equis]

Hello Team:

I have received very few resumes (2), there's no ladies in the IT field interested??

[issanni]

resume sent

[Kinny]

I guess I've missed out. :banghead:

[issanni]

Any word on this Zapata

[Dos Equis]

They are still looking. I do not have access to what resumes has the HR department consider a good fit, They are the first filter and they normally conduct a phone interview, if everything goes fine they send the resume to IT management, if they like what they see, they call you for an interview, the last 3 candidates are called for a technical interview (panel type), several members from the different IT departments sit in front of you and start asking technical questions, the candidate with the highest score is the one that gets hired.

[Dos Equis]

Here are the requirements of the job position:


Skills – Technical:

Minimum of 3-5 years Desktop support experience

Experience with Helpdesk support creating and maintaining processes, procedures, and standards

Experience with Windows 2000/XP, Active Directory, Exchange, Outlook, MS Office, Anti Virus, Ghost or other desktop imaging platform, Citrix, MS Project, Visio, Adobe, Blackberry technology, Veritas Backup Exec, VoIP / NBX, Video Conferencing (Tandberg equipment), VPN

Working knowledge of Altiris/SMS or other similar SW distribution tools

Some scripting knowledge is preferred

Advanced desktop troubleshooting

Experience with call tracking software similar to Remedy and Peregrine

Experience supporting remote users

Advanced network troubleshooting experience (TCP/IP, DNS, DHCP)

Excellent communication, client relationship, and team building skills

Ability to train or lead lower level team members regarding technical and customer service skills

Ability to work independently or as part of a team

Good client facing skills

Should find it easy to compartmentalize and prioritize issues / tasks

Must possess multi-tasking skills with strong attention to detail

Should be natural team player with capacity to integrate into Global IT team

Good at working under pressure and taking on responsibility

Enjoy the challenge of working in a small to medium sized office environment

Support and possibility of occasional travel to other offices domestically or internationally

Sense of urgency to resolve support issues with drive and initiative

Ability to recognize critical issues and escalate them accordingly

Provide timely resolutions to support requests while demonstrating customer care skills and practices

Skills – Communication:

Excellent oral and written communication skills in both a technical & non-technical environment.
Skills – People:

Professional individual with excellent customer service skills.
Licenses, Certifications, Credentials, and Other Requirements:

Must pass pre-employment and random drug tests

MCP, MCSE, A+, or MCDST would be highly desired

[issanni]

They are still looking. I do not have access to what resumes has the HR department consider a good fit, They are the first filter and they normally conduct a phone interview, if everything goes fine they send the resume to IT management, if they like what they see, they call you for an interview, the last 3 candidates are called for a technical interview (panel type), several members from the different IT departments sit in front of you and start asking technical questions, the candidate with the highest score is the one that gets hired.

Sounds like the HP process.