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View Full Version : Shoei Customer Service Rocks!


houtex
07-01-2009, 01:52 PM
2 weeks ago I had a low side accident and my RF-1000 suffered a little bit of road rash. I thought my helmet was toast and I would have to replace it. Instead someone mentioned sending it back to Shoei.

I looked on their website and sure enough, you could send in your Shoei helmet and they would examine it and send it back to you with a letter letting you know whether it was safe or not.

So I type up a short letter explaining the accident and box it up and send it to them and they sent it back 3 business days later with the letter. They examined the helmet shell and EPS liner and declared it safe for continued use!

Its nice having this letter from the manufacturer. It saved me about 4-500 dollars because I was looking at either the X-11 or maybe an Aria helmet.

Thanks Shoei!

Irak
07-01-2009, 02:19 PM
Niiice, I didn't know you could that.

RACER X
07-01-2009, 02:25 PM
i've heard of it, but never heard anybody actually doing it. good to hear.

FourFiftyFour
07-01-2009, 06:40 PM
Yes Shoei is very good about inspecting their helmets that have been involved in accidents. A big selling point when trying to convince someone to buy a quality helmet instead of a cheapo one!

houtex
07-02-2009, 11:08 AM
It worked for me! What kind of deals do you have at CG for an Shoei X-11 in white?

FourFiftyFour
07-02-2009, 08:37 PM
You just missed our $75 off sale on the X-11s... =(
right now I am having a sale on the Diabolic helmets for the next week...managers special. Also Dianese Laguna Seca jackets on sale for $399